McKayla Sims
Danville,VA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets. I am looking for a new role that allows me to take on more challenges and contribute to a company with a strong focus on positive growth. While I have gained valuable experience in my previous role, I am eager to learn new skills and develop my expertise in this new venture. I believe this opportunity will allow me to make a meaningful impact and contribute to the company's success.
Overview
4
4
years of professional experience
Work History
Service Ambassador
Piney Forest Health and Rehabilitation
04.2025 - Current
- Provided exceptional service for improved guest experiences and increased repeat business.
- Coordinated closely with other departments to address any gaps in the overall service experience effectively.
- Developed strong client relationships through consistent communication and follow-up, fostering loyalty and trust.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer complaints with professionalism, working towards satisfactory resolutions while maintaining the company''s reputation.
- Collaborated with team members to ensure seamless coordination and support in all aspects of service delivery.
- Managed appointment scheduling efficiently, minimizing conflicts or delays in providing services.
- Maintained a welcoming environment with attentive assistance to customers'' needs.
- Provided personalized attention to each guest, catering their experience to individual preferences and needs.
- Maintained clean, organized and professional work environment.
Sales Associate
Eden Jewelry and Repair
01.2025 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed numerous tasks such as returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve monthly sales targets.
Front Office Representative
Sovah Health - Danville
05.2023 - 05.2024
- Composed and processed routine e-mail correspondence.
- Directed 50+ phone inquiries daily, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed 50+ patient check-in processes daily by verifying insurance and submitting forms to nursing team.
- Reviewed and updated customer information in database for accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Developed and implemented office policies to enhance efficiency in operations.
- Provided clerical support, addressing routine, and special requirements.
Cleaning Professional
Self-Employed
01.2022 - 04.2023
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Chatham High School
Chatham, VA07.2020
Skills
- Problem-Solving Skills
- Time Management
- Teamwork and collaboration
- Goal oriented
- Customer service
- Developing Contacts
- Conflict resolution
- Professional demeanor
- Listening skills
- Company Standards
- Multi-tasking strength
- Phone Inquiries
- Front Desk Operations
Timeline
Service Ambassador
Piney Forest Health and Rehabilitation
04.2025 - Current
Sales Associate
Eden Jewelry and Repair
01.2025 - 04.2025
Front Office Representative
Sovah Health - Danville
05.2023 - 05.2024
Cleaning Professional
Self-Employed
01.2022 - 04.2023
High School Diploma -
Chatham High School
Similar Profiles
Brittany GaylesBrittany Gayles
LPN Charge Nurse at Piney Forest Health and RehabilitationLPN Charge Nurse at Piney Forest Health and Rehabilitation
Jessica BrownJessica Brown
Director of Nursing at Piney Forest Health and RehabilitationDirector of Nursing at Piney Forest Health and Rehabilitation
Kamaryn DavisKamaryn Davis
Certified Nursing Assistant at Piney Forest Health and RehabilitationCertified Nursing Assistant at Piney Forest Health and Rehabilitation
Ricardihno IrahetaRicardihno Iraheta
Sales Associate at MarshallsSales Associate at Marshalls
MELANIE JOHNSMELANIE JOHNS
Patient Information Coordinator / Front Office Receptionist at Apogee PhysiciansPatient Information Coordinator / Front Office Receptionist at Apogee Physicians