McKayla Smith
Fairview
Summary
Experienced investigation and compliance professional with expertise in fraud detection, thorough investigations, and detailed reporting. Skilled communicator adept at collaborating with law enforcement, leadership, and high-level professionals. Known for integrity, adaptability, and a commitment to lifelong learning and continuous improvement.
Overview
18
18
years of professional experience
Work History
Investigator 3
Oregon Medical Board
04.2024 - 03.2025
- Investigated complaints for the Oregon Medical Board to address potential violations of The Medical Practice Act by healthcare providers.
- Collaborated with leadership to determine and implement effective investigative processes for thorough case evaluations.
- Conducted interviews with healthcare professionals, patients, and witnesses to gather critical information relevant to allegations.
- Served as the primary liaison between licensees under investigation, their attorneys, and the Board.
- Maintained detailed case documentation, ensuring accurate communication of investigative steps and case status.
- Drafted subpoenas to obtain evidence, including medical records, pharmacy records, and other key documentation.
Technology Fraud Investigator
US Bank National Association
07.2017 - 01.2024
- Conducted thorough investigations involving various fraud typologies including account takeover, mass marketing scams, elder financial exploitation, ATM skimming and large-scale cashout activity stemming from debit card and credit card compromise events, as well as merchant terminal compromises
- Gathered and analyzed necessary details and information from investigation referrals to identify unusual activities; consistently demonstrated a keen instinct for fraud detection by uncovering multiple large-scale fraud rings
- Assessed the complexity of cases to prioritize investigations and contacted customers directly to address fraudulent activities and assess risks
- Prepared and maintained detailed investigative records, including articulate case notes and relevant supporting documentation, producing detailed reports and case summaries with recommendations for further action
- Maintained compliance with federal, state, and local laws while identifying emerging fraud trends and addressing potential inadequacies in internal processes
- Collaborated with team members to discuss cases, fraud trends, and innovative investigation methods, fostering a proactive and informed approach to fraud investigation and regulatory reporting
E-Fraud Monitoring and Deposit Fraud Prevention
US Bank
06.2014 - 07.2017
- Monitored same-day and live ATM and mobile banking activities for signs of first party fraud, money laundering, elder financial exploitation, altered or fictitious items of deposit, scam activity and ID Theft
- Analyzed financial transactions and customer information to identify discrepancies, find anomalies and suspicious patterns of activity, often identifying incidents of fraud in-progress including large scale cash out events
- Provided support and guidance to new employees and peers
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Conducted interviews with participants to assess eligibility
Fraud Liaison Center Operations Analyst
US Bank
09.2010 - 06.2014
- Assessed fraud liaison customer service representative's performance to identify areas for improvement
- Supported supervisor and associated team members to maintain system functionality
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction
- Quality assurance auditing of outgoing fraud affidavits, collaborating with other business lines to resolve ongoing customer filed fraud cases
- Researching and assisting with responses to OCC complaints, contacting customers to assist in research or resolution of fraud cases
- Participated in the training of new Fraud Liaison Center Customer Service Bankers
24hr Banking and Fraud Liaison Customer Service
US Bank
06.2007 - 09.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences by delivering fast, friendly customer service
- Maintained superior working knowledge of current products and services in order to actively expand customer relationships
- Responded to customer requests for products, services, and company information, assisting them with navigating bank systems, completing transactions, updating account information to maintain accurate records, and opening or closing accounts
- Processed various transactions with accuracy according to bank standards and legal requirements
- Provided high quality customer service for the Fraud Liaison Center by responding to inquiries, requests and problems, as well as assisting with the resolution of errors, filing fraud claims and answering questions regarding ongoing claims
Education
High School Diploma -
Reynolds High School
Troutdale, OR06-2006
Skills
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Risk analysis
- Trend monitoring
- Evidence processing
- Continuous improvement
- Report preparation
- Money laundering investigations
- Background checks
- Cybersecurity awareness
- Technology-savvy
- Records management
- Credit card fraud
- Research
- Case management
Timeline
Investigator 3
Oregon Medical Board
04.2024 - 03.2025
Technology Fraud Investigator
US Bank National Association
07.2017 - 01.2024
E-Fraud Monitoring and Deposit Fraud Prevention
US Bank
06.2014 - 07.2017
Fraud Liaison Center Operations Analyst
US Bank
09.2010 - 06.2014
24hr Banking and Fraud Liaison Customer Service
US Bank
06.2007 - 09.2010
High School Diploma -
Reynolds High School
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