Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckayla Smith

Scranton,PA

Summary

Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.

Overview

7
7
years of professional experience

Work History

XL Warehouse Associate

Amazon
Jessup, Pennsylvania
10.2023 - Current
  • Collaborated with team members to meet daily fulfillment goals.
  • Maintained a clean and safe work environment following safety protocols.
  • Trained new associates on warehouse procedures and safety guidelines.
  • Assisted in packing and labeling products for shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Exceeded customer satisfaction by finding solutions to problems.

Assistant Manager

Dunkin
Scranton, Pennsylvania
05.2020 - 09.2023
  • Supervised daily operations to ensure smooth service and product quality.
  • Trained new staff on standard procedures and customer service techniques.
  • Managed inventory levels and ordered supplies to meet demand efficiently.
  • Resolved customer complaints by providing effective solutions promptly.
  • Maintained cleanliness and organization of the store environment consistently.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.

Lifeguard

Kalahari Resorts Poconos
Pocono Pines, Pennsylvania
08.2018 - 08.2019
  • Monitored pool areas for safety compliance and guest well-being.
  • Responded promptly to emergencies and executed rescue protocols.
  • Educated guests on water safety rules and regulations.
  • Collaborated with team members to coordinate safety drills and training sessions.
  • Provided first aid assistance as needed during incidents or injuries.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.

Education

BBA - Accounting

Western Governors University
Salt Lake City, UT
01-2029

High School Diploma -

Scranton High School
Scranton, PA
06-2021

Skills

  • Order fulfillment
  • Customer service
  • Team collaboration
  • Inventory management
  • Problem resolution
  • Training development
  • Basic math
  • Lifting and sorting
  • Customer-oriented

Timeline

XL Warehouse Associate

Amazon
10.2023 - Current

Assistant Manager

Dunkin
05.2020 - 09.2023

Lifeguard

Kalahari Resorts Poconos
08.2018 - 08.2019

BBA - Accounting

Western Governors University

High School Diploma -

Scranton High School

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