Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKayla Southwood

Florence

Summary

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.

Professional assistant business office manager with experience in optimizing office operations and enhancing team productivity. Skilled in financial management, administrative support, and strategic planning. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, organizational skills, and effective communication.

Overview

8
8
years of professional experience

Work History

Assistant Business Office Manager

Red Mountain Healthcare
07.2023 - Current
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
  • Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
  • Minimized errors in claims submissions through regular cross-checking of ICD codes against medical documentation.

PRN Reception and Housekeeping

Red Mountain Healthcare
01.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for patients and visitors.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Unit Clerk

Red Mountain Health Care
09.2021 - 12.2022
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.

Certified Nursing Assistant

Red Moutain Health Care
09.2018 - 09.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Home Health Hospice Aide

Omegalife Hospice Of Arizona
02.2018 - 04.2018
  • Assisted in maintaining a clean, safe, and comfortable environment for patients to promote dignity and peaceful surroundings during hospice care.
  • Developed strong rapport with patients by actively listening to their concerns and addressing them promptly with empathy and understanding.
  • Collaborated with interdisciplinary hospice team members to develop individualized care plans tailored to each patient''s unique needs.

Education

Nursing Assistant Certification -

Accord Health Care Institute
Phoenix, AZ
08-2017

High School Diploma -

Quartz Hill High School
Quartz Hill, Ca
05-2017

Skills

  • Accounts receivable
  • Relationship building
  • Office administration
  • Scheduling appointments
  • Housekeeping
  • Patient care
  • Vital signs monitoring
  • Attention to detail
  • HIPAA compliance
  • Basic life support

Timeline

Assistant Business Office Manager

Red Mountain Healthcare
07.2023 - Current

PRN Reception and Housekeeping

Red Mountain Healthcare
01.2022 - 07.2023

Unit Clerk

Red Mountain Health Care
09.2021 - 12.2022

Certified Nursing Assistant

Red Moutain Health Care
09.2018 - 09.2021

Home Health Hospice Aide

Omegalife Hospice Of Arizona
02.2018 - 04.2018

Nursing Assistant Certification -

Accord Health Care Institute

High School Diploma -

Quartz Hill High School