McKayla Southwood
Florence,AZ
Summary
Detail-oriented and highly adaptable healthcare professional with experience as an Assistant Business Office Manager, Unit Secretary, Medical Records Assistant, and Certified Nursing Assistant. Skilled in administrative support, patient care, medical records management, and interdisciplinary communication. Known for seamlessly stepping into multiple roles—including reception, housekeeping support, and case management assistance—to keep operations running smoothly. Strong multitasker with a commitment to accuracy, compassion, and exceptional service in fast-paced clinical environments.
Overview
8
8
years of professional experience
Work History
Assistant Business Office Manager
Desert Blossom Health and Rehabilitation
Mesa, Arizona
07.2023 - Current
- Maintained accurate patient records using electronic health record systems.
- Trained new employees on office procedures and compliance standards.
- Utilized billing software to track claim submissions and payments effectively.
- Submitted appeals to insurance companies when necessary.
- Drafted letters, emails, and other correspondence related to collections activity.
- Attended industry seminars or conferences related to collections best practices.
Certified Nursing Assistant
Desert Blossom Health & Rehabilitation
Mesa, AZ
09.2018 - Current
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered call lights to determine resident needs.
Unit Secretary/Medical Records Clerk
Desert Blossom Health and Rehabilitation
Mesa, Arizona
06.2020 - 07.2023
- Managed patient records and documentation efficiently for healthcare staff.
- Coordinated communication between medical staff, patients, and families daily.
- Scheduled appointments and managed calendars for healthcare providers effectively.
Home Health Aide
Meridian Home Health
Phoenix, AZ
02.2018 - 04.2018
- Assisted patients with bathing, dressing and incontinence
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Checked patients' pulse, temperature and respiration.
- Documented patient status and reported changes in care needs.
Certified Nursing Assistant & Receptionist
Omegalife Hospice of Arizona
Phoenix, AZ
02.2018 - 04.2018
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Supported grieving families by offering listening ear, compassion and kindness.
- Measured vital signs, recorded data gathered and provided treatment assistance to nurses.
- Assisted terminally ill patients with bathing, grooming and dressing.
Education
Certification - Certified Nurse Assistant
Accord Health Care Institute
Phoenix, AZ08.2017
High School Diploma -
Quartz Hill High School
Quartz Hill, CA05.2017
Skills
- Quick Problem Solver
- Organized
- Electronic Recordkeeping
- Office management
- Scheduling appointments
- ICD-10 knowledge
- Payment posting
- Insurance verification
- Claim submission
- HIPAA compliance
- Collecting Vital Signs
- Grooming and bathing assistance
Timeline
Assistant Business Office Manager
Desert Blossom Health and Rehabilitation
07.2023 - Current
Unit Secretary/Medical Records Clerk
Desert Blossom Health and Rehabilitation
06.2020 - 07.2023
Certified Nursing Assistant
Desert Blossom Health & Rehabilitation
09.2018 - Current
Home Health Aide
Meridian Home Health
02.2018 - 04.2018
Certified Nursing Assistant & Receptionist
Omegalife Hospice of Arizona
02.2018 - 04.2018
Certification - Certified Nurse Assistant
Accord Health Care Institute
High School Diploma -
Quartz Hill High School