McKayla Thompson
Ashville,Ohio
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses high-quality communication skills, organization skills, and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Automotive Enthusiast Advisor II
Hagerty
02.2022 - Current
- I currently work at Hagerty as a Automotive Enthusiast Advisor II.
- In this role I work diligently to assist our members / brokers in getting a quote for their classic vehicle, add vehicles to their policy, adjust their coverage's
on their policy, and much more. - While assisting our members I make sure all of their needs are taken care of to the best of my ability.
- In this role I have to work as an advisor to assist people with their insurance policy and advise them of the best coverage's for them.
- The tools I use to complete my daily tasks are Five9, Salesforce, Drivetrain, Outlook, New Business Job Aid, Hagerty Valuation Tool, and Slack.
- I also use VMware to access the company portal in order to be able to access members policies.
- In this role I have goals that need to be met such as average handle time, insurance points per hour, lifestyle points per hour, and our Qualtrics ratings.
Automotive Enthusiast Advisor I
Hagerty
10.2021 - 02.2022
- I previously worked as a Automotive Enthusiast Advisor I at Hagerty.
- In this role I worked efficiently to assist our members in any assistance they may need. While assisting members, I verified their account and then I'd assist them in the questions they may have.
- I would answer about 30-40 calls per day in this role.
- I would maintain a professional and friendly demeanor to be able to maintain a 4.92 Stella rating.
- I used Five9 for inbound and outbound calls each day.
- In this process I'd make sure to give the member
the most personable and authentic relationship as possible. - I would have to be able to multi-task, be
organized, and problem solve to best help our members.
Customer Service Representative
Ohio Department Of Job And Family Services
05.2021 - 10.2021
- I worked at The Ohio Department of Job and Family Services.
- I worked diligently to verify a claimants
identity for Pandemic Unemployment claims. - During this process I made sure there were no fraudulent documents by verifying the address of the claimant as well as their Social Security card number, Driver's License, Birth certificate etc.
- I had to be able to utilize analytical thinking, fact finding, and problem solving to determine if the claimant is eligible or not.
- At the same time I needed to be very organized in
my work and I developed my own process to ensure speedy processing of claims.
Placement Coordinator
Franklin County Board Of Elections
02.2020 - 05.2021
- I worked at The Franklin County Board of Elections.
- I managed PEO placement for over 60 polling locations
to ensure locations are staffed to serve voters. - I answered incoming calls from election workers, handle
coordinating schedules with the entire election day team and solve problems daily. - I had to maintain a high level of professionalism with all parties to establish a positive rapport with every poll worker.
- I also had to maintain our election systems with accuracy, daily.
- Lastly, I worked with my management team to stay updated on election rules and guidance to ensure a fair and impartial election.
Education
High School Diploma -
Unioto High School
05.2019
Skills
Problem-solving
Customer Relationship Management
Time Management
Organizational Skills
Customer service
Phone etiquette
Communication skills
Written communication
Computer skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office
Google Docs
Insurance sales
Sales
Salesforce
DriveTrain
Slack
New Business Job Aid
Calabrio
Outlook
Five9
Certification
Property and Casualty License
Timeline
Automotive Enthusiast Advisor II
Hagerty
02.2022 - Current
Automotive Enthusiast Advisor I
Hagerty
10.2021 - 02.2022
Customer Service Representative
Ohio Department Of Job And Family Services
05.2021 - 10.2021
Placement Coordinator
Franklin County Board Of Elections
02.2020 - 05.2021
High School Diploma -
Unioto High School
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