Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mckayla Tua

Federal Way

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

3
3
years of professional experience

Work History

Receptionist

GHC Reid
01.2023 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Soccer Referee

FIFA
01.2022 - 12.2024
  • Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
  • Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
  • Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
  • Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
  • Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
  • Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
  • Enforced discipline to encourage respect, fairness and equality for players.
  • Stayed current with rule changes, interpretations, and points of emphasis by attending annual referee clinics and workshops to maintain certification.

Education

High School Diploma -

Tafuna High School
Tafuna, American Samoa
06-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling

Accomplishments

  • Assisted management with the training of 12 new staff members.
  • Updated and maintained company database to reflect current and accurate client records for more than 12 accounts.

Languages

Samoan
Native or Bilingual
Tonga
Native or Bilingual
English
Full Professional

Timeline

Receptionist

GHC Reid
01.2023 - 12.2024

Soccer Referee

FIFA
01.2022 - 12.2024

High School Diploma -

Tafuna High School

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Mckayla Tua