Mckayla Watson
Macon,GA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged teamwork and creative problem-solving skills to elevate store efficiency and customer satisfaction. Skilled in accurate financial transactions and customer service, my flexibility and friendly demeanor have consistently improved workplace dynamics and customer engagement.
Overview
4
4
years of professional experience
Work History
Sales Associate and Stocker
Spirit Halloween
08.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Customer Service Cashier
Zaxbys
07.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Front End Associate
Walmart
09.2022 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
Cashier
Big Lots
04.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Hostess
Ruby Tuesday
03.2020 - 06.2020
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.
- Reduced customer wait times using accurate estimations based on current table availability as well as predicted vacancies due to meal progressions.
- Managed reservations efficiently, coordinating guest needs with available tables to optimize seating capacity.
- Maintained a clean and welcoming environment, conducting regular cleaning tasks and ensuring proper presentation of dining areas.
Education
High School Diploma -
Homeschool
N/A05.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Reliable and punctual
- Flexible Schedule
- Friendly and Helpful
- Creative Thinking
- Problem-solving skills
Timeline
Sales Associate and Stocker
Spirit Halloween
08.2023 - 11.2023
Customer Service Cashier
Zaxbys
07.2023 - 08.2023
Front End Associate
Walmart
09.2022 - 01.2023
Cashier
Big Lots
04.2022 - 09.2022
Customer Service Hostess
Ruby Tuesday
03.2020 - 06.2020
High School Diploma -
Homeschool