Mckayla Williams
Dallas,TX
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist/Front Desk Coordinator
Total Wellness And Bariatrics
07.2023 - Current
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Receptionist
Shiloh Urgent Care
05.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
Receptionist/Studio Coordinator
Waxing The City
04.2022 - 05.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Organized and maintained client databases for accurate communication information.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Performs basic filing and recordkeeping.
- Performs administrative and clerical tasks.
Teacher
Little Steps Academy
09.2018 - 04.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Teacher
Holy Trinity Learning Center
08.2016 - 09.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
Sales Associate
Dillards Department Store
06.2013 - 07.2016
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
I. Jean Cooper Private High School
Dallas, TX06.2013
Skills
- Guest Satisfaction
- Cash Handling
- Listening Skills
- Problem-Solving Skills
- Front Desk Management
- Data Entry
- Bookkeeping
- Customer Service
- Scheduling
- Checking Guests In and Out
- Microsoft Office
- Credit and Cash Payments
- Skilled in managing daily office operations including, scheduling,data entry, filing and record keeping
Timeline
Front Desk Receptionist/Front Desk Coordinator
Total Wellness And Bariatrics
07.2023 - Current
Front Desk Receptionist
Shiloh Urgent Care
05.2022 - 07.2023
Receptionist/Studio Coordinator
Waxing The City
04.2022 - 05.2022
Teacher
Little Steps Academy
09.2018 - 04.2022
Teacher
Holy Trinity Learning Center
08.2016 - 09.2018
Sales Associate
Dillards Department Store
06.2013 - 07.2016
High School Diploma -
I. Jean Cooper Private High School