Mckayle Woodford
Galloway
Summary
Dynamic General Manager with proven leadership at Papa John's. Started off as an insider at 16 years old and worked my way up throughout the years. I've worked at stores that make 15,000 a week and stores that make up to 40,000 a week. Goals were consistently met regardless of store volume. I take pride in the work that I do and am consistently creating more goals for myself and my employees. I believe everyone should always be improving. My best a year ago is a lot different than my best now. Looking for something that has room for me to grow and move up. I have and can work up to 60 hours a week. I am respectful to those around me, whether my employees or my boss and I take ownership of my mistakes and things that I can improve on. I care about the people I work with and work for. I'm not one to jump from job-to-job. If I enjoy what I do and the people I work with then you will have my loyalty.
Overview
6
6
years of professional experience
Work History
General Manager
Papa Johns
05.2020 - Current
- Led operations to improve and manage efficiency and daily restaurant responsibilities.
- Managed inventory and truck ordering to ensure no waste or overuse. Implemented rules and portioning to produce consistent quality food.
- Responsible for hiring. Scheduling interviews and completing the required tax and payment certifications.
- Responsible for training and team development. Training new hires in an understandable and sequential way to get them up to store standards. Consistently coaching staff on ways to minimize errors and be more efficient.
- Handling any customer issues or interpersonal issues in the workplace. Documenting any disruptive or unapproved behavior and communicating to my team our standards and rules.
- Quality control. Ensuring products are made up to standard and are made using approved Papa John's methods.
- Managing customer satisfaction and retention. Training on ways to impress and please the customer, especially concerning customer complaints.
- Creating weekly schedules that both support our store's sales/business and the needs of my employees while consistently hitting labor goals.
- Encouraging and congratulating employees who are performing well. Or having detailed or difficult conversations with employees to remind them of our standards and what needs to be done to achieve them.
- Ensuring all service goals are being met. Labor, food cost, make time, overall satisfaction, etc.
Education
Otterbein University
Westerville, OHWest Jefferson High School
West Jefferson, OH05-2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Strives for perfection
- Empathetic
- Extremely dependable
- Hard working
Timeline
General Manager
Papa Johns
05.2020 - Current
Otterbein University
West Jefferson High School