McKaylee Lowe
Louisville,KY
Summary
Proven leader with a track record of enhancing client satisfaction at Team Select Home Care through effective problem-solving and exceptional communication skills. Specializes in strategic planning and conflict resolution, significantly improving business practices. Skilled in home health care procedures and team collaboration. Career objective focuses on driving operational excellence and further improving client outcomes and satisfaction.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Team Select Home Care
Jeffersonville, IN
01.2023 - Current
- Coordinate schedules for caregivers and patients, ensuring optimal coverage
- Onboard and assist with training for new employees during orientation
- Screen, interview, and hire candidates for positions including home health aides and nurses
- Communicate with patients, caregivers, and healthcare professionals to schedule appointments and address scheduling conflicts
- Recruit field staff using internet sites and employment agencies
- Build and maintain strong relationships with patients and caregivers to ensure client satisfaction
- Conduct client satisfaction surveys and gather feedback to ensure patients are happy with their care
- Collaborate with internal teams to coordinate care plans and resolve issues
- Scheduling for caseload of around 80 patients- 23 skilled nursing patients, 23 unskilled patients, 31 personal care clients- totaling for around 3,000 hours each week
- Provide supporting investigation documentation to incident reports
- Cold call and establish relationships with potential clients to build a book of business
- Coordinate meetings with Area Agencies on Aging to establish relationships with case managers
Sales Associate
Total Quality Logistics Inc.
Louisville, KY
08.2022 - 01.2023
- Cold called and established relationships with potential clients to build a book of business
- Negotiated contracts and pricing to maximize profitability and customer satisfaction
- Managed daily shipments
- Business to business sales experience
Financial Aid Associate
University of Kentucky
Lexington, KY
02.2021 - 05.2022
- Nominated by supervisor for Student Employee of the Year
- Provided financial advising and resolution to students
- Assisted in resolving disputes or conflict with students
- Handled sensitive information and legal documentation
Customer Service Representative
Greenville Insurance
Greenville, KY
01.2019 - 01.2021
- Preformed marketing tactics such as, creating website to allow customers to conduct business online, as well as in-person
- Posted articles on Facebook page
- Educated potential clients on insurance products, coverage options, and policy features to help them make informed decisions
- Maintained customer satisfaction by addressing customer needs and resolving concerns
Education
Bachelor of Science - Business and Organizational Communications
University of Kentucky
Lexington, KYSkills
- Problem solving
- Conflict resolution
- Knowledge of home health care procedures
- Client relationship management
- Communication
- Interpersonal abilities
- Team collaboration
- Leadership skills
- Strategic planning
Timeline
Relationship Manager
Team Select Home Care
01.2023 - Current
Sales Associate
Total Quality Logistics Inc.
08.2022 - 01.2023
Financial Aid Associate
University of Kentucky
02.2021 - 05.2022
Customer Service Representative
Greenville Insurance
01.2019 - 01.2021
Bachelor of Science - Business and Organizational Communications
University of Kentucky