Summary
Overview
Work History
Education
Skills
Timeline
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McKay Pitt

Centerville,UT

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Landscaping

Self Employed
04.2023 - Current
  • Performed a wide range of landscaping services, including mowing, edging, pruning, and mulching, to maintain aesthetically pleasing outdoor spaces.
  • Collaborated with clients to understand their landscaping needs and preferences, ensuring all projects met or exceeded expectations.
  • Designed and implemented custom landscaping plans, integrating elements such as flowerbeds, walkways, and shrubs to enhance curb appeal.
  • Operated and maintained landscaping equipment, including lawnmowers, trimmers, and edgers, ensuring all tools were in optimal working condition.
  • Managed billing and invoicing for services provided, ensuring accurate records and timely payments.

Customer Service

Harvest Right
10.2021 - 04.2023
  • Supervised and mentored a team of customer service agents, ensuring high levels of performance, engagement, and adherence to company policies.
  • Monitored daily operations to guarantee the prompt and effective resolution of customer inquiries, and customer satisfaction.
  • Conducted regular coaching sessions and performance reviews to identify growth opportunities and provide actionable feedback.
  • Developed training materials and facilitated onboarding sessions to equip new hires with the skills needed to excel in customer interactions.
  • Acted as the primary escalation point for complex or sensitive customer issues, ensuring satisfactory resolutions while maintaining a positive customer experience.
  • Utilized data analytics to track and report key performance metrics (KPIs) such as response times, ticket resolution rates, and agent productivity, driving data-informed decision-making.
  • Collaborated with other supervisors to ensure high levels of calibration and consistency within the department.


Marketing intern

Signs.com
07.2019 - 10.2021
  • Conducted order tagging and data analysis to identify customer segments, purchase patterns, and key drivers behind purchasing decisions, enabling more targeted marketing efforts.
  • Improved the efficiency and accuracy of sending promotional emails tailored to specific audience groups.
  • Played a pivotal role in enhancing the company’s email marketing strategy by ensuring campaigns were highly personalized and relevant, resulting in increased open and conversion rates.
  • Contributed to the development of data-driven marketing initiatives that strengthened customer loyalty and boosted repeat sales.

Education

High School Diploma -

Viewmont High School
Bountiful, UT
05-2021

Skills

  • Troubleshooting and Problem Solving
  • Software Installation and Configuration
  • Knowledge of Help Desk Tools (Odoo, Zac, etc)
  • Ticketing System Management
  • Technical Writing
  • Data Entry and Reporting
  • Effective Communication (Verbal and Written)
  • Active Listening
  • Conflict Resolution and De-escalation Techniques
  • Empathy and Patience with Customers
  • Managing Difficult Customer Interactions
  • Building Customer Rapport and Trust
  • Multitasking While Maintaining Accuracy
  • Customer Satisfaction and Retention Strategies
  • Collaboration and Teamwork
  • Adaptability to Changing Systems or Workflows
  • Time Management and Prioritization
  • Training and Mentoring New Employees
  • Attention to Detail

Timeline

Landscaping

Self Employed
04.2023 - Current

Customer Service

Harvest Right
10.2021 - 04.2023

Marketing intern

Signs.com
07.2019 - 10.2021

High School Diploma -

Viewmont High School

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McKay Pitt