McKayrin C. Mast

• Quickly resolve issues related to staffing, customer service and equipment malfunctions.
• Create employee schedules to maintain smooth operation and meet labor cost targets.
• Collaborate with the owners to implement business strategies, improve sales growth and efficiency.
• Ensure all employees follow food safety, sanitization, and workplace safety guidelines.
• Monitor stock levels, place orders, and minimize waste to improve profitability.
• Implement strong upselling techniques and customer loyalty programs to boost sales.
• Ensure high-quality service while maintaining strong customer relationships, handling all complaints or special requests.
• Train and evaluate employee performance while giving constructive feedback to improve skills while maintaining a positive work environment.
• Handle daily cash flow, deposits, and financial reports to maintain accurate records.

• Supported residents with mental support and physical activities to maintain quality of life and sustain needs.
• Measured blood sugars, administered insulin, applied prescribed creams and powders for patients.
• Assisted in the creation of treatment plans and documentation for behavioral, non-verbal, and disabled patients to further enhance residents daily life.
• Cultivated meaningful relationships with patients, discussing ways to improve overall health while alleviating self-harm.
• Assisted with showers, toileting, and changing.
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Assisted residents out of verbal or physical fights with other residents, followed with debriefing and proper documentation.
• Completed annual education, training, in-service, and licensure/certification requirements.
• Highlights:

Shining star of the month- 06/2023 (Our residents version of employee of the month)

Employee of the month- 12/2023

• Greeted customers warmly upon arrival and provided a friendly and unique dining experience.
• Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests.
• Accommodated guests with children and special needs to promote a comfortable dining experience.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Monitored dining areas to assess server capacity and estimate wait times.
• Assist over one hundred calls a night regarding food to be taken out.