Summary
Overview
Work History
Education
Skills
Timeline
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Mckeda Jones

Mckeda Jones

Dawson,Georgia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Packer

Sanderson Farms Processing Plant
Moultrie, GA
02.2022 - Current
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Help trained over 50 employees to increase customer satisfaction by 15%.

Payment Solution Specialist

LendingClub
Lehi, UT
06.2019 - 11.2020
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and hardship possibilities.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Schedule payments and future payments using debit cards and bank accounts.
  • Scheduled appointments for further services.
  • Managed over 100 customer calls per day to help Increase company sales by 20%.
  • Provided great customer service to reduce retention rate by 12%.

Credit Repair Specialist

Lexington Law Firm
Peoria, AZ
08.2016 - 06.2019
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Provided credit building strategies to help improve credit score.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines.
  • Carried out duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Trained over 50 new employees on company rules and regulations.

Grader

Tyson Foods
Dawson, GA
05.2010 - 08.2016
  • Graded over 100 pieces of raw product based on checklist of quality standards.
  • Documented products checked, grades assigned and rejected items in master logs.
  • Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
  • Identified and resolved problems affecting quality of work or safety of job site.
  • Complied with company policies and OSHA regulations to maintain safe working conditions.

Education

High School Diploma -

Terrell High School
Dawson, GA
05.2002

Skills

  • Clear Communication
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Data Entry
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Order and Refund Processing
  • Verbal and Written Communication

Timeline

Packer

Sanderson Farms Processing Plant
02.2022 - Current

Payment Solution Specialist

LendingClub
06.2019 - 11.2020

Credit Repair Specialist

Lexington Law Firm
08.2016 - 06.2019

Grader

Tyson Foods
05.2010 - 08.2016

High School Diploma -

Terrell High School

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Mckeda Jones