Leroy Thompson
New Orleans,LA
Summary
Dynamic and results-oriented professional with a proven track record at The Original French Market Restaurant and Bar, enhancing customer satisfaction and team performance. Skilled in guest engagement and drywall installation, adept at resolving conflicts and cross-training staff to boost operational efficiency. Demonstrates a strong work ethic and exceptional customer service, driving significant improvements in service delivery.
Overview
16
16
years of professional experience
Work History
Concrete Cutter
Sim Craft Construction
New Orleans, LA
03.2008 - 10.2020
- Contributed to team success by providing expertise in a variety of concrete cutting methods, including wall sawing, core drilling, and wire sawing.
- Developed innovative techniques for challenging projects involving complex shapes or hard-to-reach areas requiring precision cuts.
- Supported sustainability efforts by recycling leftover materials from concrete cutting projects when possible.
- Strengthened client relationships through clear communication about project progress, timelines, and expectations.
Manager
The Original French Market Restaurant and Bar
New Orleans, LA
10.2020 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server
The Original French Market Restaurant and Bar
New Orleans, LA
10.2017 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Sarah T Reed
New Orleans, LASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Site preparation
- Hand-tool proficiency
- Power Tool Operation
- Painting
- Drywall Installation
- Tile Installation
- Finishing work familiarity
Timeline
Manager
The Original French Market Restaurant and Bar
10.2020 - 05.2024
Server
The Original French Market Restaurant and Bar
10.2017 - 05.2024
Concrete Cutter
Sim Craft Construction
03.2008 - 10.2020
Sarah T Reed