McKenley Hall

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Managed inventory and reduced waste, resulting in cost savings for the bakery.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
• Maintained cleanliness and hygiene in bakery premises.
• Managed all baking operations professionally and handled all problems confidently.
• Maintained and controlled inventory of baked goods.
• Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
• Monitored inventory levels and identified opportunities for cost savings.
• Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.

Streamlined checkout procedures for enhanced customer satisfaction.

Provide support for the entire front end team

Conducted daily cash register audits.

Monitored and maintained optimal cash availability for store.

Answer phones/ direct calls to correct department

Create weekly schedules for the front end/ supporting team

Managed cash office duties with daily and weekly reconciliations.