Summary
Overview
Work History
Education
Skills
Cooking
Timeline
Generic

MCKENNA ANTHONY

Addison,TX

Summary

  • Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
  • Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
  • Responsible Teaching Assistant offers record of success in helping students and teachers. Versed in classroom activities, small group instruction and recordkeeping. Brings top-notch organizational and multitasking abilities with excellent computer skills.

Overview

9
9
years of professional experience

Work History

Poker Room Shift Manager

Steve Askew
04.2020 - Current
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Coordinated staff schedules, rotations and breaks.
  • Monitored expenses, budgets and accounts to identify discrepancies.

Cocktail Waitress

Saintsbury Tavern
01.2021 - 06.2021
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Assisted with bartending duties during high-volume shifts.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Nanny

Erica Barton
06.2018 - 06.2019
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Pre-K Assistant Teacher

Windsong Elementary
08.2017 - 06.2018
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Enhanced 4-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.

Receptionist

209 Salon
01.2017 - 06.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Waitress

Casa Ritas
01.2017 - 06.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Waitress

Italian Garden Pizzeria & Restaurant
05.2016 - 01.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Inspected dishes and utensils for cleanliness.

Hostess

Texas Land & Cattle
07.2015 - 05.2016
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.

Safety Guard

Jumpstreet
08.2014 - 07.2015
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Education

Bachelor's - Early Childhood Education

Collin College
Frisco, TX
01.2020

Diploma - undefined

Lone Star High schoolLone Star High school
2016

Skills

  • Team Management
  • Improvement Strategies
  • Staff Training
  • Assignment Delegation
  • Closing Procedures
  • Stock Control
  • Team Goals
  • Positive Reinforcement
  • Marketing Strategies
  • Cash Register Operations
  • Customer Care
  • Efficient Service

Cooking

Cooking is my current hobby and stress reliever. I currently cook for my job one day a week as well as part of a side hustle. It is a passion that i enjoy and hope to create a business out of it one day!

Timeline

Cocktail Waitress

Saintsbury Tavern
01.2021 - 06.2021

Poker Room Shift Manager

Steve Askew
04.2020 - Current

Nanny

Erica Barton
06.2018 - 06.2019

Pre-K Assistant Teacher

Windsong Elementary
08.2017 - 06.2018

Receptionist

209 Salon
01.2017 - 06.2018

Waitress

Casa Ritas
01.2017 - 06.2017

Waitress

Italian Garden Pizzeria & Restaurant
05.2016 - 01.2017

Hostess

Texas Land & Cattle
07.2015 - 05.2016

Safety Guard

Jumpstreet
08.2014 - 07.2015

Bachelor's - Early Childhood Education

Collin College

Diploma - undefined

Lone Star High schoolLone Star High school

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MCKENNA ANTHONY