Summary
Overview
Work History
Education
Skills
Timeline
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McKenna Anthony

McKenna Anthony

Allen

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Leasing Consultant

BH Management
09.2023 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.

Manager

The Hideaway Poker Room
04.2020 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Leasing Consultant

BH Management
09.2022 - 05.2023
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted informative and personalized tours, resulting in new leases.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Built brand loyalty by delivering stellar leasing experience to residents.

Nanny

Erica Barton
06.2018 - 06.2019
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Incorporated music and art activities to encourage creativity and expression.
  • Monitored student progress to ensure cooperation and growth.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

Pre-K Assistant Teacher

Windsong Elementary
08.2017 - 06.2018
  • Read stories to children and taught painting, drawing and crafts.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Receptionist

209 Salon
01.2017 - 06.2018
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled appointments and maintained and updated appointment calendars.

Education

High School Diploma -

LoneStar High School
05.2016

Skills

  • Strategic Planning
  • Marketing
  • Operations Management
  • Performance Management
  • Team Leadership
  • Customer service

Timeline

Leasing Consultant

BH Management
09.2023 - Current

Leasing Consultant

BH Management
09.2022 - 05.2023

Manager

The Hideaway Poker Room
04.2020 - Current

Nanny

Erica Barton
06.2018 - 06.2019

Pre-K Assistant Teacher

Windsong Elementary
08.2017 - 06.2018

Receptionist

209 Salon
01.2017 - 06.2018

High School Diploma -

LoneStar High School

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McKenna Anthony