McKenna Boleng
Lanesboro,USA
Summary
Results-oriented Licensed Esthetician with expertise in delivering personalized skincare treatments and education. Committed to empowering clients in achieving healthy skin through tailored plans. Actively seeking new opportunities for professional growth and leadership advancement.
Overview
4
4
years of professional experience
Work History
Aesthetician
Canyon Ranch
Lenox, Massachusetts
03.2025 - Current
- Deliver exceptional guest experiences through customized facials and advanced skincare treatments in a luxury destination-spa setting, consistently earning repeat bookings and referrals.
- Conduct in-depth guest consultations and skin analyses to design individualized, results-driven treatment plans.
- Educated guests on personalized homecare routines, enhancing adherence to treatment plans and supporting long-term skin health.
- Certified in HydraFacial, Ionix, TriaWave, Environ DF, and oxygen-based therapies, enhancing service offerings to meet diverse client needs.
- Drove revenue through retail promotion and upselling, achieving a 40% sales-to-service ratio that exceeds industry standards.
- Cultivated strong guest relationships, creating a welcoming, service-oriented atmosphere that fosters repeat visits.
- Adjusted work schedule to cover peak spa hours and enhance customer service. to accommodate peak spa hours and enhance customer service. to include holidays and weekends to support spa operations.
Spa Coordinator
Elle Day Spa
Lanesborough, Massachusetts
08.2023 - 09.2025
- Delivered exceptional guest experiences as primary guest contact, engaging with clients and resolving concerns to maintain a calm, refined spa environment.
- Resolved guest concerns and scheduling conflicts, ensuring continuity of care and adherence to service standards.
- Developed and implemented structured treatment protocols, including a comprehensive SkinCeuticals launch in May 2025, and trained staff on new products to ensure consistent service quality.
- Trained and onboarded estheticians on product knowledge and protocols, improving service consistency and supporting staff development.
- Collaborated with spa leadership on staffing and vendor relationships, evaluating and launching product lines like SkinCeuticals and Epicuren to enrich service offerings.
- Supported daily spa operations, including reception, scheduling, reservations, and back-of-house treatment flow, ensuring smooth, efficient service.
Office Manager
Bianco's Limousine and Livery Service
, Massachusetts
05.2022 - 04.2024
- Directed daily administrative and office operations in a high-volume transportation business, aligning dispatch, drivers, and management.
- Managed inventory and office supply levels, identifying needs to ensure uninterrupted operations.
- Processed payroll and tracked labor costs accurately under tight deadlines, ensuring timely compensation for staff.
- Built and maintained organized records and internal systems (LimoAnywhere), strengthening operational efficiency and company standards.
- Acted as central point of contact for clients and staff, resolving service issues to uphold company's premium reputation.
- Executed precise data entry across client, service, and vehicle records, maintaining reliability of daily operations.
Education
Appearance Enhancement License - Master Aesthetician/Esthetician
Aesthetic Science Institute
Latham, NY03-2025
Skills
- Spa management
- Spa operations
- Product Knowledge Training
- Client Relationship Management
- Service Upselling Techniques
- Staff training
- Team Collaboration
- Cross-departmental communication
- Problem solving
- Wellness knowledge
- Hydrafacial
- Ionix Machine
- Oxygen Therapies
- Cool Peels by Environ
- Microcurrent
- BioRePeel
Education And Licensure
- Appearance Enhancement License, Master Aesthetician/Esthetician, Aesthetic Science Institute, 08/01/24, 03/01/25
- Licensed Aesthetician, Active in New York and Massachusetts
Timeline
Aesthetician
Canyon Ranch
03.2025 - Current
Spa Coordinator
Elle Day Spa
08.2023 - 09.2025
Office Manager
Bianco's Limousine and Livery Service
05.2022 - 04.2024
Appearance Enhancement License - Master Aesthetician/Esthetician
Aesthetic Science Institute