Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenna Brock

Hamilton

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Certified Trainer

City Barbecue
11.2024 - Current
  • Led server training sessions, enhancing team knowledge and skills.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Implemented process improvements to streamline service delivery.

Childcare Provider

Spooky Nook Sports Complex
10.2024 - Current
  • Supervised daily activities, ensuring a safe and engaging environment for children.
  • Developed and implemented age-appropriate learning activities to promote cognitive growth.
  • Collaborated with parents to address developmental milestones and behavioral concerns.
  • Maintained accurate records of children's progress and attendance for ongoing assessments.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.

Sales Associate

Superior Hair Depot
03.2023 - 08.2024
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Assistant Food Runner

Main Event
11.2021 - 10.2022
  • Collaborated with kitchen staff to maintain smooth operations during peak hours.
  • Maintained cleanliness of dining area and ensured adherence to safety protocols.
  • Engaged with customers to ensure satisfaction and address any concerns effectively.
  • Ensured compliance with all food safety and sanitation guidelines during every shift, maintaining a safe and clean working environment.
  • Contributed to a positive work environment by maintaining a professional demeanor and assisting teammates as needed.

Education

Bachelor of Social Work - Medical Social Work

University of Cincinnati
Cincinnati, OH
05-2027

High School Diploma -

Lakota West High School
West Chester, OH
05-2023

Skills

  • Coaching techniques
  • Group dynamics
  • Training needs analysis
  • Leadership development

Timeline

Certified Trainer

City Barbecue
11.2024 - Current

Childcare Provider

Spooky Nook Sports Complex
10.2024 - Current

Sales Associate

Superior Hair Depot
03.2023 - 08.2024

Assistant Food Runner

Main Event
11.2021 - 10.2022

Bachelor of Social Work - Medical Social Work

University of Cincinnati

High School Diploma -

Lakota West High School

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