Mckenna Coombs
Jensen Beach,FL
Summary
Dynamic and detail-oriented professional with a proven track record at Fenestration Solutions, excelling in customer service and time management. Demonstrated ability to enhance business processes and team efficiency, leveraging strong communication skills and a food service background. Achieved significant improvements in client satisfaction and operational workflow.
Overview
6
6
years of professional experience
Work History
Personal Assistant/Sales Associate and Estimator
Fenestration Solutions
12.2023 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as point of contact between clients and managerial staff.
Togo Specialist/Server
Olive Garden Restaurant
11.2020 - 12.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
Restaurant Hostess
Mulligans Beach House Bar & Grill
03.2018 - 12.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess/Busser/Food Runner
Pelican Cafe
01.2020 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Associate of Arts - Business Administration And Management
Indian River State College
Stuart, FLHigh School Diploma -
Jensen Beach High School
Jensen Beach, FL05.2021
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Attention to Detail
- Dedicated Team Player
- Professional and mature
- Schedule Management
- File and database management
- Travel Coordination
- Food Service Background
Additional Information
I currently live in South Carolina and work remotely along the side of my Fiance. I am here in Florida for the summer and come down frequently for work or family matter. I am currently employed to a window and door business called Fenestration Solutions. I work from around 9am-4pm. I am open to working in the night time and during the day on the weekends. I believe I am a reliable and a strong worker, I have been working since I was able to apply for jobs at my young age. I very much enjoy interacting with others and think of myself as a people's person.
Timeline
Personal Assistant/Sales Associate and Estimator
Fenestration Solutions
12.2023 - Current
Togo Specialist/Server
Olive Garden Restaurant
11.2020 - 12.2023
Restaurant Hostess/Busser/Food Runner
Pelican Cafe
01.2020 - 03.2020
Restaurant Hostess
Mulligans Beach House Bar & Grill
03.2018 - 12.2020
Associate of Arts - Business Administration And Management
Indian River State College
High School Diploma -
Jensen Beach High School
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