Summary
Overview
Work History
Education
Skills
Timeline
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McKenna Lee-Cooper

Philadelphia,PA

Summary

Proven Process Assistant with a track record of enhancing workflow and efficiency at Amazon.Inc. Excelled in mentoring staff, leading to significant career advancement opportunities, and mastered both safety management and critical thinking. Achieved a notable improvement in process compliance and performance monitoring, demonstrating exceptional adaptability and clear communication skills.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.

Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.

Developed strong process optimization and data analysis skills in fast-paced operational environment. Proven ability to enhance workflow efficiency and streamline procedures. Seeking to transition into new field, leveraging technical know-how and problem-solving abilities to drive success.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Offering strong organizational skills and proactive approach to problem-solving, demonstrating willingness to learn and grow in new environment. Brings solid understanding of process optimization and data management, capable of quickly adapting to new systems and procedures. Ready to use and develop analytical and communication skills in [Desired Position] role.

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

Knowledgeable [Desired Position] with solid background in process support and improvement. Successfully contributed to streamlining operations and enhancing workflow efficiencies. Demonstrated problem-solving abilities and effective communication skills.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Process Assistant

Amazon.Inc
04.2024 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Process Assistant

Amazon.Inc
09.2023 - 04.2024
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Established administrative work procedures to track staff's daily tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.

Warehouse Associate

Amazon.Inc
09.2021 - 09.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Maintained clean, orderly work environment free of hazards.
  • Worked safely around moving machinery.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Assembled pallets and crates for secure transportation of materials.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Room Attendant

Best Western Hotel
05.2021 - 06.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Handled requests for extra linens, toiletries and other supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.
  • Transported and stored guest luggage to provide safekeeping of personal belongings.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
  • Fostered positive work environment, shared best practices with new team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Housekeeper

Hawthorn Suites Hotel
04.2021 - 05.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Changed bed linens and collected soiled linens for cleaning.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Girard Academic Music Program
Philadelphia, PA
06-2017

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Attendance tracking
  • Scheduling coordination
  • Process flows
  • Process improvement
  • Call management
  • Trend tracking
  • Report analysis
  • Efficiency optimization
  • Application verification
  • Quality assurance
  • Compliance monitoring
  • Operational support
  • Clear communication
  • Fast learner
  • Excel spreadsheets
  • Workflow planning
  • Employee communications
  • Critical thinking
  • Microsoft office
  • Labor relations
  • Report development

Timeline

Process Assistant

Amazon.Inc
04.2024 - Current

Process Assistant

Amazon.Inc
09.2023 - 04.2024

Warehouse Associate

Amazon.Inc
09.2021 - 09.2023

Room Attendant

Best Western Hotel
05.2021 - 06.2021

Housekeeper

Hawthorn Suites Hotel
04.2021 - 05.2021

High School Diploma -

Girard Academic Music Program

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McKenna Lee-Cooper