McKenna Coward
Las Vegas,NV
Summary
A proactive and versatile professional with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Diligent and customer-oriented individual meeting the needs of diverse customers in an accurate and courteous way by keeping calm and maintaining professionalism at all times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Resorts World Genting
Las Vegas, NV
11.2023 - Current
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Operated catering services to ensure meals were prepared according to customer specifications.
- Developed positive relationships with customers through excellent customer service skills and professional attitude.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Kept cabin neat, clean and professional in appearance.
Lead Bartender
Jing Restaurant
Las Vegas, NV
02.2022 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Restaurant Bar/Cocktail Manager
Blume Kitchen And Cocktails
Las Vegas, NV
10.2020 - 11.2021
- Reorganized bar stations to streamline service flow.
- Planned and updated menus to accommodate customer preferences.
- Drafted operational manuals and created food and liquor inventory systems.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Complied with health codes, sanitation requirements and license regulations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Sales Representative
Direct Pools And Spas
Las Vegas, NV
03.2020 - 08.2020
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Bartender
Evel Pie Fremont Street
Las Vegas, NV
02.2019 - 03.2020
- Trained new bartenders in to increase knowledge of drink preparation and upselling techniques.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Engaged in small talk with patrons to build rapport and earn repeat business.
Model Cocktail/Bartender
Hard Rock Casino (Rehab)
Las Vegas, NV
04.2019 - 10.2019
- Advertised marketed and recommended drink options to guests to increase guest satisfaction.
- Prepared and served over 100 drinks per shift in a high-volume day club environment.
- Processed transactions daily using cards, cash, and voucher payment systems, applying any eligible coupons or promotions.
- Maintained a neat and personal appearance.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
Education
High School Diploma -
Odyssey Charter High School
Las Vegas, NV2014
Skills
- Product and service knowledge
- Strong communication skills
- Anticipating guests needs
- Proficient in mixology
- Organizational ability
- Staff training and development
References
- Rick Williams (702) 287-3638
- Lori Rossman (561) 541-1234
- Robert Velez (650) 863-4275
Certification
- Aircare FACTS Training
- Forbes Training
- Flightess Hospitality Training
Timeline
Cabin Crew Member
Resorts World Genting
11.2023 - Current
Lead Bartender
Jing Restaurant
02.2022 - Current
Restaurant Bar/Cocktail Manager
Blume Kitchen And Cocktails
10.2020 - 11.2021
Sales Representative
Direct Pools And Spas
03.2020 - 08.2020
Model Cocktail/Bartender
Hard Rock Casino (Rehab)
04.2019 - 10.2019
Bartender
Evel Pie Fremont Street
02.2019 - 03.2020
High School Diploma -
Odyssey Charter High School
- Aircare FACTS Training
- Forbes Training
- Flightess Hospitality Training
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