McKenna Donaven
Green Cove Springs
Summary
Great at transforming challenges into opportunities, I leveraged my expertise in office management and customer service at Craigs Auto Sales to significantly enhance operational efficiency and client satisfaction. My knack for data entry and positive attitude cultivated strong relationships, driving referrals and repeat business, and consistently exceeding sales targets.
Overview
4
4
years of professional experience
Work History
Office Assistant
Craigs Auto Sales
10.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Made contact with insurance carriers to discuss policies and deductibles for mutual customers.
Sales Manager
Stormor Portable Buildings
11.2023 - 10.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous support.
Cake Decorator
Publix
01.2021 - 09.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Education
GED -
Contego Christian Academy
Charlotte, NC05-2021
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Office administration
- Prioritizing work
- Office management
- Excel spreadsheets
- File maintenance
- Efficient Appointment Coordination
Timeline
Office Assistant
Craigs Auto Sales
10.2024 - Current
Sales Manager
Stormor Portable Buildings
11.2023 - 10.2024
Cake Decorator
Publix
01.2021 - 09.2023
GED -
Contego Christian Academy
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