McKenna Donovan
Summary
Skilled at using laboratory expertise and medical knowledge to help other professionals make accurate decisions and support labratory objectives. Manage equipment, supplies and specimens efficiently to coordinate smooth laboratory operations. Expert in Epic.
Overview
11
11
years of professional experience
Work History
Clinical Laboratory Specialist
ThedaCare Appleton Medical Center
Appleton, WI
10.2021 - Current
- Followed laboratory guidelines for handling biological specimens.
- Collected blood or tissue samples from patients for lab work.
- Validated laboratory test processes for completeness and safety.
- Supervised or instructed new technicians on laboratory protocols.
- Conducted blood tests for transfusions.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Communicated with nurses and emergency service personnel to get patients immediate care.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Explained medical terminology in non-complex terms o patients.
- Maintained accurate records of test results, instrument maintenance, and inventory levels.
Front Office Manager
Oral and Facial Surgery of Wisconsin
Menasha, WI
07.2017 - 10.2021
- Responded to telephone inquiries from patients and prospective patients and delivered correct information regarding insurance and/or treatment plans
- Promptly managed complaints and concerns of customers with a positive attitude and rectified issues to patient satisfaction.
- Sorted and distributed business correspondence to correct provider or staff members.
- Managed provider calendars by adding new appointments and rescheduling patients to accommodate last-minute schedule changes.
- Collected copays and account balance payments, updating records to reflect new totals and discussing additional financial responsibilities with patients.
- Ran reports and delivered updates on day sheets and production to accounting on daily basis.
- Supervised front office staff, fostering a collaborative and supportive environment.
- Gave accurate estimates for treatment plans under $5,000
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Maintained general office organization and cleanliness.
- Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
Lead Staff
Agape Of Appleton Inc
Appleton, WI
01.2016 - 07.2017
- Trained new or transferred staff.
- Maintained developmentally appropriate environment for clients
- Made policy decisions in conjunction with state regulations.
- Sparked creativity and imagination by helping special need adults discover new things each day.
- Planned and implemented educational programs for 7 non-verbal autistic adults.
- Offered detailed daily reports that outlined each residents activities.
- Planned weekly menus for 7 Autistic adults following nutritional and allergen guidelines.
- Maintaned stable, consistent and positive environment for residents.
- Communicated with parents and guardians about daily activities, behaviors and problems.
- Upheld all CPR and Wisconsin regulated certifications.
Resident Assistant
Grace Senior Living Of Douglasville
Douglasville, GA
07.2015 - 11.2016
- Monitored clients' progress to report necessary changes.
- Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
- Assisted disabled residents to encourage independence while still closely monitoring safety at all times.
- Supervised routine activities such as medication and personal hygiene to ensure safety.
- Managed administrative tasks, including maintenance requests, room change process and incident reports.
- Responded and assisted to needs of 15 residents on wing.
- Worked to improve patient outlook and daily living through compassionate care.
Education
High School Diploma -
Appleton West High School
Appleton, WI2014
Medical Terminology I , Communications I, Anatomy I
Fox Valley Technical College
Appleton,WISkills
- Conflict management
- Medical billing
- Administrative skills
- Documentation and reporting
- Dental and Medical terminology knowledge
- Multitasking and Organization
- Patient care advocacy
- Critical Thinking
- HIPAA Compliance
- Anatomy and Physiology
- Effective communication
- Team leadership
- Staff training
- Phlebotomy expertise
Affiliations
Ronald Dunlap Successful Student Award -2015
Bright Futures Award -2015
Timeline
Clinical Laboratory Specialist
ThedaCare Appleton Medical Center
10.2021 - Current
Front Office Manager
Oral and Facial Surgery of Wisconsin
07.2017 - 10.2021
Lead Staff
Agape Of Appleton Inc
01.2016 - 07.2017
Resident Assistant
Grace Senior Living Of Douglasville
07.2015 - 11.2016
Medical Terminology I , Communications I, Anatomy I
Fox Valley Technical College
High School Diploma -
Appleton West High School