McKenna Duval
Summary
Motivated IT professional with hands-on experience in Active Directory administration, DNS/DHCP, Group Policy, and Office 365 environments. Skilled at providing end-user technical support, troubleshooting hardware and software, and documenting issues/resolutions. Exposure to VMware virtualization, backup/restore systems, and network connectivity (switches, APs, Wi-Fi). Known for strong communication, customer service, and problem-solving skills with the ability to explain technical issues to both technical and non-technical users. Passionate about learning new technologies and eager to support DOCUmation’s IT operations while growing into advanced system administration responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Intern
Whatabuger
San Antonio, TX
10.2024 - 10.2025
- Assisted with Active Directory administration, including user account creation, password resets, and applying Group Policy updates.
- Supported server/client systems by performing software installations, system imaging/reimaging, and backup/restore tasks.
- Monitored and troubleshot DNS/DHCP issues, Wi-Fi connectivity, switches, and access points to ensure stable network performance.
- Provided end-user technical support for hardware, software, and Office 365 applications, documenting issues and resolutions in a ticketing system.
- Collaborated with senior IT staff in maintaining the VMware virtual environment and contributed to basic storage (SAN) tasks.
- Produced detailed documentation of system configurations, network ports, and troubleshooting procedures, improving knowledge sharing across the IT team.
Certified Trainer
Whataburger
San Antonio, TX
04.2023 - 10.2024
- Delivered engaging training sessions to enhance employee skills and knowledge retention.
- Adapted training materials to meet diverse learning styles and improve participant engagement.
- Assisted in evaluating training effectiveness through feedback collection and analysis.
Restaurant Team Member
Raising Cane's
San Antonio, TX
09.2021 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team to ensure efficient order processing and food preparation.
Education
Associate of Applied Science - Cybersecurity
Texas State Technical College
Waco, TX12-2026
Skills
- Operating Systems & Platforms: Windows 10/11, Windows Server, Linux (Ubuntu, CentOS)
- Administration: Microsoft Active Directory (user accounts, Group Policy, DNS, DHCP), Office 365 Administration
- Virtualization & Storage: VMware vSphere (VMs, SANs), imaging/reimaging systems, backup/restore tools
- Networking: Switches, Access Points, Wi-Fi configuration and troubleshooting, VPN connectivity
- Scripting & Tools: Microsoft PowerShell, ServiceNow (ticketing), configuration and asset management
- Support & Documentation: End-user training, technical support (hardware/software), detailed documentation of issues/resolutions, customer service
- Security: CompTIA Security certified; experience with endpoint security, patch management
Languages
English
Native or Bilingual
Certification
- CompTIA Security+
- Cisco Meraki Solutions Specialist Certification (CMSS)
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming
- Virtual Reality
- Web Development and Design
- Penetration Testing
Timeline
IT Intern
Whatabuger
10.2024 - 10.2025
Certified Trainer
Whataburger
04.2023 - 10.2024
Restaurant Team Member
Raising Cane's
09.2021 - 03.2023
Associate of Applied Science - Cybersecurity
Texas State Technical College