Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenna Fockler

Auburn,IN

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

13
13
years of professional experience

Work History

Receptionist

Animal Care Clinic
05.2019 - Current
  • Answers phone promptly and directs incoming calls to correct offices.
  • Keeps reception area clean and neat to give visitors positive first impression.
  • Resolves customer problems and complaints.
  • Handles cash transactions and maintains sales and payments records accurately.
  • Streamlines front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponds with clients through email, telephone, or postal mail.
  • Demonstrates strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Assistant Manager

Arbys
06.2011 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

Garrett High School
Garrett, IN
06.2013

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer and client relations
  • Scheduling appointments
  • Multi-line telephone operation

Timeline

Receptionist

Animal Care Clinic
05.2019 - Current

Assistant Manager

Arbys
06.2011 - 05.2019

High School Diploma -

Garrett High School
McKenna Fockler