McKenna Gibbs
Fort Walton Beach,FL
Summary
Skilled in POS Systems and motivational techniques, successfully leading teams to exceed service delivery standards. Demonstrates exceptional multitasking and active listening abilities, ensuring high-quality outcomes in fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
09.2023 - 01.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Waitress
Past Time Cafe
07.2020 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager
B&L
05.2022 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2022
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- Safe Food Handling
- Coaching and Mentoring
- Sanitation and cleaning
- POS Systems
- Conflict resolution techniques
- Motivational Skills
- Task Delegation
- Decision-Making
- Attention to Detail
- Strong multitasking
- Team Collaboration
- Handling Complaints
- Memory retention
- Accurate money handling
- Computer Skills
- Positive Attitude
Timeline
Crew Trainer
McDonald's
09.2023 - 01.2024
Manager
B&L
05.2022 - 12.2022
Waitress
Past Time Cafe
07.2020 - 08.2023
High School Diploma -
Penn Foster Career School