McKenna Goddard
Springfield,MO
Summary
Proven Financial Services Consultant with a track record of fostering substantial growth at MatrixCare through strategic thinking and exceptional relationship management. Expert in financial planning and regulatory compliance, I've mentored teams towards achieving operational excellence and enhanced customer satisfaction, embodying professional networking and client confidentiality as core competencies.
Overview
8
8
years of professional experience
Work History
Financial Services Consultant
MatrixCare
02.2022 - Current
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients and finance companies to find optimal solutions for financing.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Mentored junior consultants, sharing expertise in financial planning techniques and best practices for client success.
Technical Support Specialist
HEALTHCAREfirst
10.2018 - 02.2022
- Improved customer satisfaction by efficiently resolving clinical, financial, and technical issues and providing timely support.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Documented support interactions for future reference.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Educator
HEALTHCAREfirst
05.2018 - 10.2018
- Built relationships and communicated with clients to provide best learning environment for colleagues.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with clients through regular communication, fostering a supportive network for client success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all colleagues.
Revenue Cycle Specialist
HEALTHCAREfirst
08.2016 - 05.2018
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
Education
High School Diploma -
Kickapoo High School
Springfield, MOSkills
- Strategic Thinking
- Customer Due Diligence
- Client Confidentiality
- Cash Flow Management
- Insurance Planning
- Professional Networking
- Financial Planning
- Account Maintenance
- Relationship Management
- Financial Reporting
- Risk Management
- Regulatory Compliance
Timeline
Financial Services Consultant
MatrixCare
02.2022 - Current
Technical Support Specialist
HEALTHCAREfirst
10.2018 - 02.2022
Educator
HEALTHCAREfirst
05.2018 - 10.2018
Revenue Cycle Specialist
HEALTHCAREfirst
08.2016 - 05.2018
High School Diploma -
Kickapoo High School
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