Overview
Work History
Education
Timeline
Generic

Mckenna Guinn

San Diego,CA

Overview

8
8
years of professional experience

Work History

Customer Support Representative

Jungo CRM
01.2022 - 05.2024
  • Consistently achieved a customer satisfaction rating of over 98%
  • Facilitated and conducted technical support and onboarding meetings with 20 end-users per week
  • Provided comprehensive support to end-users with clear explanations and step-by-step guidance
  • Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions
  • Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly

Digital Marketing Associate (Contract)

Journey Fitness 333
04.2020 - 08.2020
  • Contributed to the development and execution of a digital marketing strategy that integrated social media with email campaigns that nurtured leads from initial interest to conversion
  • Boosted new CRM adoption by providing comprehensive training to franchise owners and teams
  • Provided direction and guidance in establishing marketing systems for company re-brand which included a tier system of five new services
  • Created multiple landing page funnels that generated new members for virtual and in-house service

Marketing Manager

Fitness Quest 10
01.2018 - 03.2020
  • Crafted marketing materials, including brochures and print advertising, to support sales efforts
  • Managed social media accounts, engaging with followers and creating loyal brand community
  • Worked with teammates to develop creative frameworks for events, camps, and in-house challenges
  • Wrote engaging and successful marketing, advertising, and website copy
  • Coordinated promotional events and partnerships, successfully increasing community engagement and brand visibility

Video Production Intern

Hudl
05.2017 - 12.2017
  • Collaborated with the media team to generate ideas of ways to present amateur sports video
  • Utilized the Adobe Creative Suite to edit video highlights for Hudl users across social channels
  • Produced weekly sponsored videos demonstrating teamwork on the field
  • Created a 7-episode series showcasing Nebraska high school football players

Marketing and Promotions Intern

UNL Campus Recreation Center
10.2016 - 12.2017
  • Successfully led campaigns on social media platforms to increase attendance at events
  • Managed social media planning for the execution of marketing strategies through Asana
  • Implemented promotional tactics to develop online marketing campaigns

Marketing Intern

Crete Carrier Corporation
08.2016 - 05.2017
    • Created email copy for 3+ campaigns by following templates
    • Coordinated with the marketing team to brainstorm strategies for upcoming campaigns
    • Researched industry-related topics and wrote content for the company blog
    • Planned a hiring campaign for millennial truck drivers by implementing social media advertisements, blog post, and job descriptions to align with a target demographic
    • Established and maintained relationships with representatives of 15+ job sites

Education

Bachelor of Journalism And Mass Communications -

University of Nebraska – Lincoln
01.2017

Timeline

Customer Support Representative

Jungo CRM
01.2022 - 05.2024

Digital Marketing Associate (Contract)

Journey Fitness 333
04.2020 - 08.2020

Marketing Manager

Fitness Quest 10
01.2018 - 03.2020

Video Production Intern

Hudl
05.2017 - 12.2017

Marketing and Promotions Intern

UNL Campus Recreation Center
10.2016 - 12.2017

Marketing Intern

Crete Carrier Corporation
08.2016 - 05.2017

Bachelor of Journalism And Mass Communications -

University of Nebraska – Lincoln

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Mckenna Guinn