Mckenna Guinn
San Diego,CA
Overview
8
8
years of professional experience
Work History
Customer Support Representative
Jungo CRM
2022.01 - 2024.05
- Consistently achieved a customer satisfaction rating of over 98%
- Facilitated and conducted technical support and onboarding meetings with 20 end-users per week
- Provided comprehensive support to end-users with clear explanations and step-by-step guidance
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions
- Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly
Digital Marketing Associate (Contract)
Journey Fitness 333
2020.04 - 2020.08
- Contributed to the development and execution of a digital marketing strategy that integrated social media with email campaigns that nurtured leads from initial interest to conversion
- Boosted new CRM adoption by providing comprehensive training to franchise owners and teams
- Provided direction and guidance in establishing marketing systems for company re-brand which included a tier system of five new services
- Created multiple landing page funnels that generated new members for virtual and in-house service
Marketing Manager
Fitness Quest 10
2018.01 - 2020.03
- Crafted marketing materials, including brochures and print advertising, to support sales efforts
- Managed social media accounts, engaging with followers and creating loyal brand community
- Worked with teammates to develop creative frameworks for events, camps, and in-house challenges
- Wrote engaging and successful marketing, advertising, and website copy
- Coordinated promotional events and partnerships, successfully increasing community engagement and brand visibility
Video Production Intern
Hudl
2017.05 - 2017.12
- Collaborated with the media team to generate ideas of ways to present amateur sports video
- Utilized the Adobe Creative Suite to edit video highlights for Hudl users across social channels
- Produced weekly sponsored videos demonstrating teamwork on the field
- Created a 7-episode series showcasing Nebraska high school football players
Marketing and Promotions Intern
UNL Campus Recreation Center
2016.10 - 2017.12
- Successfully led campaigns on social media platforms to increase attendance at events
- Managed social media planning for the execution of marketing strategies through Asana
- Implemented promotional tactics to develop online marketing campaigns
Marketing Intern
Crete Carrier Corporation
2016.08 - 2017.05
- Created email copy for 3+ campaigns by following templates
- Coordinated with the marketing team to brainstorm strategies for upcoming campaigns
- Researched industry-related topics and wrote content for the company blog
- Planned a hiring campaign for millennial truck drivers by implementing social media advertisements, blog post, and job descriptions to align with a target demographic
- Established and maintained relationships with representatives of 15+ job sites
Education
Bachelor of Journalism And Mass Communications -
University of Nebraska – Lincoln
01.2017
Timeline
Customer Support Representative
Jungo CRM
2022.01 - 2024.05
Digital Marketing Associate (Contract)
Journey Fitness 333
2020.04 - 2020.08
Marketing Manager
Fitness Quest 10
2018.01 - 2020.03
Video Production Intern
Hudl
2017.05 - 2017.12
Marketing and Promotions Intern
UNL Campus Recreation Center
2016.10 - 2017.12
Marketing Intern
Crete Carrier Corporation
2016.08 - 2017.05
Bachelor of Journalism And Mass Communications -
University of Nebraska – Lincoln