McKenna Hammerschmidt
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven track record of leading and training diverse teams, ensuring high standards of customer service. Excellent communicator with strong organizational abilities, and eager to contribute to a positive work environment while fostering a welcoming and enjoyable atmosphere for all guests.
Overview
9
9
years of professional experience
Work History
Business Owner
Self
08.2021 - Current
- SOversee daily operations including scheduling, staffing, and inventory management.
- Manage budgeting and accounting to ensure profitability.
- Regularly check inventory to ensure adequate supply and order as needed to prevent shortages or overstocking.
- Hire, train, and evaluate technicians to maintain high standards of service and adhere to the State Board of California guidelines.
- Ensure the salon meets all health and safety regulations and licensing requirements.
- Build and maintain a strong rapport with clients to encourage repeat business and referrals.
- Streamlined operations and prioritized tasks to increase revenue by 25% by offering sales related to current trends and holidays.
Legal Assistant and Office Manager
Criminal Defense Law Firm
12.2018 - 08.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Worked as a receptionist and office manager as needed.
- Create and manage 60+ client files per month.
Supervisor and Trainer
Starbucks
06.2015 - 12.2018
- Manage and mentor baristas, providing training and support to a team of employees.
- Maintain a positive customer experience by building a strong, confident team and fostering a welcoming environment.
- Ensure compliance with health and safety standards.
- Assist in achieving sales goals through effective merchandising and promotions.
- Handle scheduling and administrative duties as needed while working as a team member.
- Keep record of inventory quantities and values and order supplies as needed.
- Execute seasonal store layouts with new merchandise as needed.
Education
Master Aesthetician
Milan Institute
Fresno, Ca.12.2020
State Board of California
Esthetician License
07.2021
Rejuvenations Spa
Volume, Hybrid, & Classic Lash Certification
Clovis, Ca.05.2021
Bad Habit Esthetics
Megavolume Lash Certification & Business Training
Fresno, Ca.2022
Skills
- Customer Service & Customer Relations
- Attention to Detail
- Driven and Determined
- Excels at Hospitality and Leadership
- Highly organized, clean, & professional
- Proficient in Problem Solving, Time Management, & Team Leading
- Proficient in training new employees
- Excels at surpassing sales goals & customer satisfaction
- Proficient with all Microsoft Programs
Timeline
Business Owner
Self
08.2021 - Current
Legal Assistant and Office Manager
Criminal Defense Law Firm
12.2018 - 08.2021
Supervisor and Trainer
Starbucks
06.2015 - 12.2018
Master Aesthetician
Milan Institute
State Board of California
Esthetician License
Rejuvenations Spa
Volume, Hybrid, & Classic Lash Certification
Bad Habit Esthetics
Megavolume Lash Certification & Business Training
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