Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

McKenna Jones

Blakely,Georgia

Summary

Dedicated and detail-oriented professional with extensive experience in customer service and billing. Proven ability to handle high volumes of customer inquiries, resolve issues efficiently, and maintain a positive customer experience. Skilled in managing billing processes, verifying account information, processing payments, and identifying discrepancies. Strong communication and problem-solving skills, with a commitment to accuracy, confidentiality, and customer satisfaction. Adaptable and dependable in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Miller County Hospital
Blakely, Georgia
03.2023 - 06.2025
  • Collected and verified patient insurance information and demographics during the registration and admission process.
  • Explained co-pays, deductibles, and out-of-pocket costs to patients, and ensured accurate financial counseling when needed.
  • Processed and posted payments, including co-pays and outstanding balances, ensuring proper documentation and billing codes.
  • Collaborated with the billing and coding departments to resolve discrepancies and ensure timely claims submission.
  • Maintained knowledge of insurance policies, Medicare/Medicaid, and hospital billing procedures to support accurate account setup, and reduce claim denials.

Certified Pharmacy Technician

Hall Drug Co
Blakely, Georgia
09.2022 - 03.2023
  • Provided excellent customer service by assisting patients with prescription inquiries, insurance questions, and medication pick-ups in a fast-paced retail or hospital pharmacy setting.
  • Processed insurance claims, verified coverage, and resolved billing issues, including prior authorizations and rejected claims.
  • Accurately entered and maintained patient and prescription data in pharmacy systems, ensuring compliance with HIPAA and regulatory standards.
  • Calculated and collected co-pays, managed cash/credit transactions, and maintained detailed records of all billing interactions.
  • Communicated with healthcare providers and insurance companies to ensure proper billing and reimbursement for medications.

Sales Associate

Food Lion
Blakely, Georgia
07.2020 - 08.2022
  • Delivered friendly and efficient customer service by assisting shoppers with locating products, answering questions, and providing recommendations.
  • Handled customer concerns and resolved issues promptly to ensure a positive shopping experience, and promote customer satisfaction.
  • Operated cash registers, processed payments, and handled returns or exchanges in accordance with store policies.
  • Maintained a clean, organized sales floor, and ensured merchandise was properly stocked and displayed.
  • Built strong relationships with repeat customers, and contributed to a welcoming and helpful store environment.

Education

Some College (No Degree) - Science

George C Wallace Community College
Dothan, AL

High School Diploma -

Early County High School
Blakely, GA

Skills

  • Fast and accurate typing (eg, 70 WPM)
  • Proficient in MS Excel
  • Database entry and maintenance
  • Medical Billing
  • Self-motivated
  • Multitasking
  • Customer service
  • Exceptional written and verbal communication

References

  • Andrea Anthony l 229-308-9701
  • Kourtnie Moore l 229-726-8467
  • Brittany Shellhouse l 229-308-4983

Timeline

Patient Access Representative

Miller County Hospital
03.2023 - 06.2025

Certified Pharmacy Technician

Hall Drug Co
09.2022 - 03.2023

Sales Associate

Food Lion
07.2020 - 08.2022

Some College (No Degree) - Science

George C Wallace Community College

High School Diploma -

Early County High School

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