McKenna Josephine Callahan

• Responsible for the oversight of day-to-day building operations, property upkeep, and preventative maintenance.
• Responsible for invoicing, inventory maintenance, and supply procurement.
• Directly involved in developing annual budget projections, budget management, grant allocation management, and responsible for ensuring spending constraint expectations are met.
• Oversight of leasing and move-in/out processes, compliance with regulators and tenant recertifications, enforcement of tenant compliance, and collection and processing of rent payments.
• Participation in agency policy, and ensuring proper documentation, response, and follow-up to incidents.
• Design and implementation of management procedures, protocols, and systems controls.
• Coordination and participation with portfolio managers in the instigation of legal actions.
• Consultation, development, implementation, and oversight of security systems.
• Ensuring the highest level of diversity in hiring practices.
• Ongoing training and support in the assurance of staff job satisfaction, personal safety, health, well-being, and preparation for career growth opportunities.
• Developed and implemented operational policies and procedures to ensure efficient operations.
• Enforced compliance with local building codes and regulations.
• Resolved conflicts between personnel in a timely manner, while maintaining a professional demeanor.
• Managed daily site operations, ensuring project milestones were met within designated timelines.
• Reviewed employee performance evaluations regularly to ensure equitable treatment among staff members.
• Conducted regular site inspections to ensure compliance with safety and building regulations.
• Collaborated with team members to develop innovative solutions for operational challenges.
• Conducted regular meetings with staff to review performance metrics, and identify areas for improvement.
• Maintained accurate records of all financial transactions related to the site's operations.
• Created detailed reports for senior management, outlining progress on key initiatives.

• Monitored client progress toward established goals and objectives outlined in service plans.
• Collaborated with other professionals to assess client needs.
• Tracked patient or client care, and followed through to provide service effectiveness.
• Educated clients on options to assist in making informed decisions.
• Provided crisis intervention services when needed, including emergency financial assistance, eviction prevention, and mental health referrals.
• Maintained accurate records of client interactions, utilizing a computerized database system.
• Provided referrals to community resources, such as rental assistance, public benefits, legal services, and employment programs.
• Guided clients in the development of skills and strategies for dealing with individual problems.
• Referred the client or family to appropriate community resources to obtain support for mental or physical illness.
• Provided crisis intervention services during emergency situations.
• Facilitated weekly case management meetings with clients to review progress toward goals and provide additional support as needed.
• Transported patients safely to social activities and doctors' appointments.

• Manage the front desk in a permanent supportive housing environment, staffed 24/7.
• Incident documentation.
• Collaborate with Housing Case Managers in support of maintaining resident housing stability.
• Assist with outside vendors in support of preventive maintenance tasks.
• Respond to medical and safety emergencies.
• Take on various duties, as assigned, in support of building and program managers.
• Received extensive training on a wide range of social services-related concepts, such as Trauma-Informed Care, Harm Reduction, Housing First, Motivational Interviewing, de-escalation, hoarding, and many others.

• Provide security during evenings and weekends.
• Conduct property inspections/walk throughs twice daily.
• Respond to emergencies during evenings and weekends.
• Facilitate and support first responders.
• Assist Director with administrative tasks as directed.
• Support Director during unit inspections.
• Assist with execution of community events.
• Provide janitorial support during nights and weekends.
• Provide grounds keeping support on nights and weekends.
• Foster positive working relationships with residents.