McKenna Callahan
Seattle,WA
Summary
Social Services manager with extensive experience in operational management and team communication within non-profit housing. Demonstrated success in budget development, personnel management, and compliance oversight. Skilled in implementing solutions that enhance growth and operational efficiency. Committed to driving consistent improvement through effective leadership and strategic decision-making. Practiced supervisor with excellent skills. Offering many years' of experience and demonstrated track record of success.
Overview
9
9
years of professional experience
Work History
Site Director/Building Manager
Plymouth Housing Group
Seattle, WA
12.2021 - Current
- Responsible for the oversight of day-to-day building operations, property upkeep, and preventative maintenance.
- Responsible for invoicing, inventory maintenance, and supply procurement.
- Directly involved in developing annual budget projections, budget management, grant allocation management, and responsible for ensuring spending constraint expectations are met.
- Oversight of leasing and move-in/out processes, compliance with regulators and tenant recertification's, enforcement of tenant compliance, and collection and processing of rent payments.
- Participation in agency policy, and ensuring proper documentation, response, and follow-up to incidents.
- Design and implementation of management procedures, protocols, and systems controls.
- Coordination and participation with portfolio managers in the instigation of legal actions.
- Consultation, development, implementation, and oversight of security systems.
- Ensuring the highest level of diversity in hiring practices.
- Ongoing training and support in the assurance of staff job satisfaction, personal safety, health, well-being, and preparation for career growth opportunities.
- Developed and implemented operational policies and procedures to ensure efficient operations.
- Enforced compliance with local building codes and regulations.
- Resolved conflicts between personnel in a timely manner, while maintaining a professional demeanor.
- Managed daily site operations, ensuring project milestones were met within designated timelines.
- Reviewed employee performance evaluations regularly to ensure equitable treatment among staff members.
- Conducted regular site inspections to ensure compliance with safety and building regulations.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Conducted regular meetings with staff to review performance metrics, and identify areas for improvement.
- Maintained accurate records of all financial transactions related to the site's operations.
- Created detailed reports for senior management, outlining progress on key initiatives.
Housing Case Manager
Plymouth Housing Group
Seattle, WA
11.2020 - 12.2021
- Monitored client progress toward established goals and objectives outlined in service plans.
- Collaborated with other professionals to assess client needs.
- Tracked patient or client care, and followed through to provide service effectiveness.
- Educated clients on options to assist in making informed decisions.
- Provided crisis intervention services when needed, including emergency financial assistance, eviction prevention, and mental health referrals.
- Maintained accurate records of client interactions, utilizing a computerized database system.
- Provided referrals to community resources, such as rental assistance, public benefits, legal services, and employment programs.
- Guided clients in the development of skills and strategies for dealing with individual problems.
- Referred the client or family to appropriate community resources to obtain support for mental or physical illness.
- Provided crisis intervention services during emergency situations.
- Facilitated weekly case management meetings with clients to review progress toward goals and provide additional support as needed.
- Transported patients safely to social activities and doctors' appointments.
Building Assistant
Plymouth Housing Group
Seattle, WA
04.2020 - 11.2020
- Manage the front desk in a permanent supportive housing environment, staffed 24/7.
- Incident documentation.
- Collaborate with housing case managers in support of maintaining resident housing stability.
- Assist with outside vendors in support of preventive maintenance tasks.
- Respond to medical and safety emergencies.
- Take on various duties, as assigned, in support of building and program managers.
- Received extensive training on a wide range of social services-related concepts, such as Trauma-Informed Care, Harm Reduction, Housing First, Motivational Interviewing, de-escalation, hoarding, and many others.
Resident Manager
Providence John Gabriel House
Redmond , WA
05.2016 - 04.2020
- Provide security and resident support during night and weekend hours.
- Daily property walkthrough, identify and report potential maintenance issues.
- Respond to emergencies during evening and weekend hours.
- Primary after-hours contact for first responders.
- Assist with various administrative tasks as needed by the Director.
- Address light janitorial issues during evening and weekend hours.
- Assist with the setup and breakdown of community-building events.
- Assist with quarterly and annual unit inspections.
Education
Master of Science - Human Services
Walden University
11.2021
Bachelor of Arts - Multidisciplinary Studies
The Evergreen State College
Tacoma, WA06.2010
Skills
- Strong familiarity with HUD, SHA guidelines, tax credits, Section 8, and RCW 5918
- High degree of technical proficiency in commonly utilized software applications, including AI and Office 365
- Strong track record in all aspects of personnel management: hiring, evaluation, coaching, team building, and conflict mitigation
- Extensive knowledge and experience in budget development, financial management, and grant administration
- Exceptional track record in process improvement, problem-solving, facilities, and operations management
- Extensive experience in crisis intervention, de-escalation, and safety protocol development
- Meeting facilitation, event planning, and activities planning
- Highly experienced in regulatory compliance, preventative maintenance, facility inspection, and vendor coordination
- Policy development, drafting, implementation, and enforcement
- Project management
- Data collection, processing, and evaluation
- Contract evaluation and negotiation
Timeline
Site Director/Building Manager
Plymouth Housing Group
12.2021 - Current
Housing Case Manager
Plymouth Housing Group
11.2020 - 12.2021
Building Assistant
Plymouth Housing Group
04.2020 - 11.2020
Resident Manager
Providence John Gabriel House
05.2016 - 04.2020
Master of Science - Human Services
Walden University
Bachelor of Arts - Multidisciplinary Studies
The Evergreen State College
Accomplishments
- 2009 Elected to VP Student Council
- 2023 Mission Award recipient
- 2024 DEIB Task Force Appointment
- 2025 Operations Advisory Task Force Appointment
References
References available upon request.
Languages
- English, Native/Fluent
- Spanish, Advanced Conversation
- French, Advanced Conversation
Relevant Proficiencies
- Trauma Informed Care
- Cultural Proficiency
- Housing First
- Advanced De-escalation
- Motivational Interviewing
- Progressive Discipline
- NSPIRE inspection guidelines
- Chapter 59.18 Residential Landlord-Tenant Act
- Harm Reduction
References
References available upon request.
Relevant Proficiencies
- Trauma Informed Care
- Cultural Proficiency
- Housing First
- Advanced De-escalation
- Motivational Interviewing
- Progressive Discipline
- NSPIRE inspection guidelines
- Chapter 59.18 Residential Landlord-Tenant Act
- Harm Reduction
- Evidence-based practices
- Motivational Interviewing
- Case management
- Program development
- Staff supervision
- Hiring management
- Crisis Management
- Needs Assessment
Languages
- English, Native/Fluent
- Spanish, Advanced Conversation
- French, Advanced Conversation
References
References available upon request.
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