Mckenna Kecskes

Responsible for creating an engaging and immersive in-store experience by implementing visual merchandising strategies that align with the brand's identity, product focus, and community-driven mission. I am involved in executing floor sets, styling mannequins, optimizing product placement, and maintaining a high standard of visual presentation to drive sales and enhance the guest experience. I collaborate closely with store leadership, educators (sales associates), and corporate visual teams to ensure seamless execution of seasonal transitions, promotional campaigns, and new product launches.

• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.