Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

McKenna Kloss

Whitewater,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help the team achieve company goals.

Overview

7
7
years of professional experience

Work History

Babysitting Children

NA
01.2017 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong communication and organizational skills through working
  • Proven ability to learn quickly and adapt to new situations.

Cook

Ricks Eastside
08.2023 - 02.2024
  • Managed opening and closing shift kitchen tasks.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Communicated closely with servers to fully understand special orders for customers.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Prepared and served various food items in a fast-paced environment.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Customer Service Cashier

Walgreens
11.2023 - 01.2024
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed cash, card and check transactions to complete customer purchases.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Customer Service Lead

LSM Chiropractic Clinic
01.2022 - 05.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Take the extra mile to engage with customers
  • Responded proactively and positively to rapid change.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Kid Zone Attendant

Lake Country Dockhounds
05.2022 - 08.2022
  • Provided one-on-one attention when necessary to address individual needs or challenges faced by specific children within the group setting.
  • Assisted customers in entering and exiting the play area, providing balance support and general directions.
  • Constructed displays and easy-to-read signage to help guests navigate the attractions area.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Conducted routine safety checks of all equipment, toys, and materials used in the Kid Zone area to ensure proper functioning status at all times.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to the attraction area.
  • Enhanced children's learning experiences by incorporating age-appropriate games and activities.
  • Improved safety standards and ensure compliance with company policies through regular monitoring of play areas.
  • Great customers
  • Always have a smile on my face

Kitchen Staff Member

Ingleside Hotel
01.2019 - 08.2021
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Monitored food temperatures and quality throughout shifts.
  • Increased kitchen productivity by assisting in multiple stations during busy shifts.
  • Monitored and maintained proper spacing of food products from floor, ceiling, and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed cash, card and check transactions to complete customer purchases.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

No Degree - Substance Abuse Counseling

Blackhawk Technical College
Janesville, WI
05.2026

High School Diploma -

Pewaukee High School
Pewaukee, WI
05.2021

Skills

  • Recordkeeping
  • Data Entry
  • Written Communication
  • Troubleshooting
  • Verbal Communication
  • Multitasking
  • Attention to Detail
  • Team Management
  • Organization
  • Customer Relations

Accomplishments

I Was a Girl Scout for 12 years and achieved my silver award

Timeline

Customer Service Cashier

Walgreens
11.2023 - 01.2024

Cook

Ricks Eastside
08.2023 - 02.2024

Kid Zone Attendant

Lake Country Dockhounds
05.2022 - 08.2022

Customer Service Lead

LSM Chiropractic Clinic
01.2022 - 05.2023

Kitchen Staff Member

Ingleside Hotel
01.2019 - 08.2021

Babysitting Children

NA
01.2017 - Current

No Degree - Substance Abuse Counseling

Blackhawk Technical College

High School Diploma -

Pewaukee High School

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McKenna Kloss