McKenna Lay
Colorado Springs,Colorado
Summary
Detail-driven admin proficient at financial services, creative solutions, and organization. Considered a valuable member of any team and driven to work hard. Seeking a position where outstanding expertise can be used to help a company boost success to broader heights. Excellent team member with a calm, analytical, and creative approach to meet company needs.
Overview
5
5
years of professional experience
Work History
Front Desk & Retail Manager
Beauty Bar Salon
2022.02 - Current
- Analyze the schedule and organize appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepare product line profitability and income and balance sheet statements, consolidate statements, and various other accounting statements and reports
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Identify and frequently implement ideas or practices for improved efficiency and/or accuracy
- Manage inventory count religiously, as well as update all systems of what is current.
- Stock and order products designed to meet the customer’s preference, of all ages.
- Watch financial forecasts bi-weekly, monthly, and yearly.
Service Advisor/Accessories Manager
Earnhardt Chrysler Jeep Dodge Ram
2018.12 - 2022.01
- Updated customer accounts, submitted payments, and changed personal details
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Consulted with clients to outline options and obtain permission to proceed with service
- Recommended additional, useful services to customers, which helped to increase overall sales
- Increased productivity by keeping specific and organized data entry
- Financial Reporting to director, regarding service percentage status and customer reviews
- Coordinator & Finance Assistant: Directed multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Examined service history and provided initial inspection of vehicle to identify issues.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Answered phone calls, provided information to callers, and connected callers to appropriate people
- Assisted financial directors in client updates, organizing client delivery services, and making sure all questions are answered.
PT Technician & Rehab Technician
Sos Physical Therapy
2018.05 - 2018.12
- Set up equipment and gear for physical therapy appointments according to treatment plans
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Helped with basic clinical needs and responded to patient requests
- Assisted patients during physical therapy procedures to restore function and reduce pain
- Supported patients in physical therapy procedures to restore function and decrease pain
- Advocated for all patients’ health, safety, and rights
- Observed patients during treatments to compile and evaluate data on responses and progress, providing results to physical therapists
- Helped patients with removing or applying assistive braces, splints, or slings
- Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
Education
No Degree - Business
Central Arizona College
Coolidge, AZ10.2020
Skills
- Excel
- Editing
- Critical thinking
- Project management
- Word
- Customer Service
- Detail Oriented
- Calm Under Pressure
Timeline
Front Desk & Retail Manager
Beauty Bar Salon
2022.02 - Current
Service Advisor/Accessories Manager
Earnhardt Chrysler Jeep Dodge Ram
2018.12 - 2022.01
PT Technician & Rehab Technician
Sos Physical Therapy
2018.05 - 2018.12
No Degree - Business
Central Arizona College
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