McKenna Linares
West Jordan ,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Technician
Ascend Recovery
02.2022 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
Vendor Manager
Froghair
02.2022 - 03.2023
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Organized and updated databases, records and other information resources.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Handled customer inquiries and suggestions courteously and professionally.
Nanny
Valerie Shea/ Rachel Ruiz
06.2021 - 02.2022
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Prepared meals and snacks for children based on dietary guidelines.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Identified warning signs of emotional and developmental problems in children.
Sales Manager
John Volken Academy
12.2018 - 06.2021
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Created Purchase Orders, and Received Invoices for all Incoming Furniture Orders for Accountant as directed.
Program Coordinator
John Volken Academy Ranch
09.2019 - 12.2019
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided ongoing direction and leadership for program operations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Education
Associate of Arts - Education
Maricopa Community Colleges
Mesa, AZCosmetology License - Cosmetology
East Valley Institute of Technology
Mesa, AZ05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint Handling
- Relationship Management
- Strategic negotiation
- Relationship Building
- Goals and performance
Timeline
Customer Service Technician
Ascend Recovery
02.2022 - Current
Vendor Manager
Froghair
02.2022 - 03.2023
Nanny
Valerie Shea/ Rachel Ruiz
06.2021 - 02.2022
Program Coordinator
John Volken Academy Ranch
09.2019 - 12.2019
Sales Manager
John Volken Academy
12.2018 - 06.2021
Associate of Arts - Education
Maricopa Community Colleges
Cosmetology License - Cosmetology
East Valley Institute of Technology
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