McKenna McCauley
Ankeny
Summary
Offering strong interpersonal skills and a good ability to learn and adapt quickly within a work environment. Brings focus on operational processes and customer satisfaction, with hands-on experience in communication. Ready to use and develop organizational and skills in a customer service role.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sonic
12.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trainer
- Managed incoming calls and provided assistance to vendors and customers.
PRN CNA
Independence Village/The Bridges/Edencrest
07.2018 - 08.2023
- Assisted patients with daily living activities, promoting independence.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Communication was a large part of the position; understanding requests, medications and directions needed to be top priority.
- Communication with residents, doctors, pharmacies by phone.
- Entered reports on computer systems on a daily basis.
Education
Associate of Applied Science - Business Administration And Entrepreneurship
Des Moines Area Community College
Ankeny, IA05-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Time management
- Staff training and development
- Staff supervision
- Problem-solving
- Customer relations
Timeline
Assistant Manager
Sonic
12.2018 - Current
PRN CNA
Independence Village/The Bridges/Edencrest
07.2018 - 08.2023
Associate of Applied Science - Business Administration And Entrepreneurship
Des Moines Area Community College
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