Summary
Overview
Work History
Education
Skills
Timeline
Generic
McKenna Mercado

McKenna Mercado

Spring Hill,FL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Shopper/Delivery Driver

Shipt
10.2023 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.

Server/Bartender/Shift Leader

Beef 'O' Brady's
03.2017 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Cashier

Winn-Dixie
10.2015 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

No Degree - Elementary Education

St. Petersburg College
600 E Klosterman Rd, Tarpon Springs, FL 34689

Associate of Science - Business Administration AS To BS

Pasco Hernando State College
10230 Ridge Rd, New Port Richey, FL 34654
12-2027

Associate of Arts -

Pasco Hernando State College
10230 Ridge Rd, New Port Richey, FL 34654
05-2018

Fivay High School
12115 Chicago Ave, Hudson, FL 34669
06-2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Dependable and responsible
  • Excellent communication
  • Organization and time management

Timeline

Shopper/Delivery Driver

Shipt
10.2023 - Current

Server/Bartender/Shift Leader

Beef 'O' Brady's
03.2017 - 12.2022

Cashier

Winn-Dixie
10.2015 - 03.2017

No Degree - Elementary Education

St. Petersburg College

Associate of Science - Business Administration AS To BS

Pasco Hernando State College

Associate of Arts -

Pasco Hernando State College

Fivay High School

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