McKenna Morrison
Wixom,MI
Summary
Experienced Team Lead and Customer Service professional with 5+ years of experience in operations, scheduling,and team coordination. Skilled in customer relations, conflict resolution, and workflow organization. Proven ability to manage teams & maintain high client satisfaction.
Overview
6
6
years of professional experience
Work History
Team Lead
Maidaide
02.2024 - Current
- Worked independently to manage all cleaning and maintenance for residential and commercial sites to meet client standards
- managed scheduling and assigned daily workloads to maximize team efficiency
- Operated and maintained company vehicles, ensuring it was kept clean, fueled, and organized.
- Trained new employees and ensured quality control standers were met
- Resolved customer concerns professionally to maintain satisfaction
- Maintained productivity fast-paced environment
Team Lead
Maid Service Of Wixom
12.2022 - 01.2024
- Supervised and coordinated cleaning for residential homes up to 9,000 sq ft
- Assumed full responsibility for the team’s performance, ensuring all work met professional quality standards.
- Managed scheduling and assigned daily workloads to maximize team efficiency
- Trained new employee's and ensured quality control standards were met
- Resolved customer concerns professionally to maintain satisfaction
- Maintained productivity in fact-paced environments
Receptionist
Infinity Homes
06.2022 - 09.2022
- Facilitated high volume client calls, routing to appropriate departments and assisting as necessary
- Front Desk customer service, providing guidance and direction
- Proceeded invoices and maintained organized digital and physical filing systems
- Microsoft Office Suite
- Ensured efficient day-to-day front office operations
- Assisted with administrative support for the construction and housing operations teams
Manager
Party City
10.2020 - 05.2022
- Managing multiple shifts of employees ensuring we had proper coverage throughout the week
- Handling delicate customer situations, and reducing any tension or stress that the customers may have had
- Leading regular team meetings so every employee on shift is on the same page
- Proactively reviewing store shelf stock and restocking as needed
- Cash Handling
- Handling special order requests on a case-by-case basis
- Coordination with management for addressing any concerns that may be affecting the store or productivity
- Keeping the store clean during standard business hours and conducting further cleaning after close
Retail Associate
Party City
10.2019 - 05.2020
- Proactively reviewing store shelf stock and restocking as needed
- Cash Handling
- Handling special order requests on a case-by-case basis
- Resolving customer disputes and complaints
- Coordination with management for addressing any concerns that may be affecting the store or productivity
- Keeping the store clean during standard business hours and conducting further cleaning after close
Education
Diploma -
Farmington Central High School
Farmington12-2018
Skills
- Team Leadership & Management
- Operations & Logistics (Vehicle & Supplies)
- Scheduling & Time Management
- Customer Service & Conflict Resolution
- Quality Control & Site Coordination
- Microsoft Office & Phone Systems
- High-End Residential & Commercial Care
- Inventory & Equipment Maintenance
ADDITIONAL INFO
- Reliable transportation Flexible schedule
- Able to lift 50+ pounds
Timeline
Team Lead
Maidaide
02.2024 - Current
Team Lead
Maid Service Of Wixom
12.2022 - 01.2024
Receptionist
Infinity Homes
06.2022 - 09.2022
Manager
Party City
10.2020 - 05.2022
Retail Associate
Party City
10.2019 - 05.2020
Diploma -
Farmington Central High School