Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

McKenna Owen

Winnemucca,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Food and Beverage Manager

Winners Inn And Casino
Winnemucca, NV
06.2023 - Current
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed bar and wait staff and directed hiring program.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented new drink policies, reducing over-pouring by 25%.

Food and Beverage Manager

Model T Casino
Winnemucca, NV
08.2021 - 05.2023
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Managed bar and wait staff and directed hiring program.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Used Excel, Word, and Sysco Studio to record ordering data and created organization and room storage system.
  • Analyzed food and beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.

RV Park Manager

Model T Casino
Winnemucca, NV
06.2019 - 08.2021
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Partnered across departments to run smooth, professional events and activities.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Skilled at working independently and collaboratively in team environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team settings, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.

Cashier and Floor Associate

Big R
Winnemucca, NV
12.2016 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.

Cashier

Park Cinemas
Winnemucca, NV
11.2012 - 11.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelors - Applied Behavior Analysis

Purdue University Global
Online

Associate Of Arts And Sciences -

Great Basin College
Elko, NV
06.2020

High School Diploma -

Albert M Lowry High School
Winnemucca, NV
06.2017

Skills

  • Cost Control
  • Operations Oversight
  • Service Delivery Management
  • Food and Beverage Operations
  • Staff Supervision
  • Expense Tracking
  • Recruitment
  • Payroll Administration
  • Employee Supervision
  • Money Handling
  • POS Terminal Operation
  • Employee Performance Evaluations
  • Customer Service
  • Work Planning and Prioritization
  • Purchasing
  • Front of House Management
  • Scheduling Staff
  • Supply Ordering and Management
  • Recipes and Menu Planning
  • Problem-Solving
  • Inventory Management
  • Back of House Management
  • Reliable and Responsible
  • Health Code Compliance
  • Former EMT License (June 2017-2018)

References

Jenna Owen (775-304-3460)

Personal relationship of 25 years


Ginny Hawkins (775-304-2863)

Personal relationship of 7 years, Professional relationship of 4 years. From employer at Model T.


Brittany Andersen (775-304-0679)

Professional relationship for 4 years. Former HR Representative at Model T.


Kristin Lujan (775-304-0392)

Personal relationship of 25 years.

Timeline

Food and Beverage Manager

Winners Inn And Casino
06.2023 - Current

Food and Beverage Manager

Model T Casino
08.2021 - 05.2023

RV Park Manager

Model T Casino
06.2019 - 08.2021

Cashier and Floor Associate

Big R
12.2016 - 05.2019

Cashier

Park Cinemas
11.2012 - 11.2016

Bachelors - Applied Behavior Analysis

Purdue University Global

Associate Of Arts And Sciences -

Great Basin College

High School Diploma -

Albert M Lowry High School
McKenna Owen