McKenna Pettiford
Phoenix,AZ
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Lead Server
Ciao Bella
Port Clinton, OH
06.2024 - 02.2025
- Supervised a team of five servers, ensuring timely, accurate service while maintaining professionalism and fostering strong customer relationships; collaborated with management and head chef to improve service and staff retention by 60%
- Completed leadership training with top marks, becoming a key asset in training new hires, and addressing customer concerns promptly for seamless operations.
- Increased nightly sales by 20% using suggestive upselling, averaging over $52 per person on each check
- Held weekly trainings to improve sales growth as a team and decrease staff error by 25%
- Driven performer with an aggressive compensation structure of 15% base and 85% commission.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Restaurant Server
Silverleaf Country Club
Scottsdale, AZ
10.2020 - 06.2022
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials in an informative and enthusiastic manner.
- Maintained a positive attitude while interacting with customers as well as other staff members.
- Served orders by picking up and delivering selections from kitchen.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Restaurant Server
Carrabba' Italian Grill
North Canton, OH
02.2017 - 03.2019
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Recorded orders accurately into the Point of Sale system.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
TIPS Certified
07-2019
Bachelor of Science - Biology
University of Akron
Skills
- Communication
- Multitasking Abilities
- Excellent communication
- Flexible and adaptable
- Training & Development
- Food and beverage pairings
- Effective customer upselling
- Suggestive selling
Professional References
- Hannah White, Lead Banquest Server, Silferleaf Country Club, Scottsdale, AZ
- Malachi Gauer, Manager, Carrabba's Italian Grill, North Canton, OH
- Lexi Berardi, General Manager, Ciao Bella, Port Clinton, OH
Timeline
Lead Server
Ciao Bella
06.2024 - 02.2025
Restaurant Server
Silverleaf Country Club
10.2020 - 06.2022
Restaurant Server
Carrabba' Italian Grill
02.2017 - 03.2019
TIPS Certified
Bachelor of Science - Biology
University of Akron
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