McKenna Purtilo
Grafton,Ohio
Overview
2
2
years of professional experience
Work History
Coach
Northeast Ohio Gymnastics
09.2023 - Current
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Receptionist
NASA Glenn Research Center
06.2023 - 08.2023
- Greeted incoming visitors and customers to the exchange store professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Oberlin Golf Club
05.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Restaurant Hostess
Grey Hawk Golf Club
03.2022 - 02.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Magnificat High School
Rocky River, OH05.2024
Skills
- Works well under high pressure situations
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Schedule Management
- Google Docs, Spreadsheet, Slides, Presentation skills
- Attention to detail
Timeline
Coach
Northeast Ohio Gymnastics
09.2023 - Current
Receptionist
NASA Glenn Research Center
06.2023 - 08.2023
Receptionist
Oberlin Golf Club
05.2023 - 08.2023
Restaurant Hostess
Grey Hawk Golf Club
03.2022 - 02.2023
High School Diploma -
Magnificat High School