Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Coursework
References
Timeline
Generic

McKenna R. Niedhammer

Watervliet,NY

Summary

Knowledgeable and passionate individual with a strong ambition and drive. Ready to work hard and learn from experienced professionals. Currently holds the position of a compassionate Care Coordinator with a background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring the efficient delivery of high-quality care. Excels in interpersonal skills, effectively liaising between patients, healthcare providers, and insurance companies. Problem-solving abilities allow for addressing any issues or barriers to care. Successfully improved patient satisfaction rates and streamlined care processes in previous roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Care Coordinator

Unity House Of Troy
04.2024 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads of 35+ effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Negotiated with insurance providers to secure coverage for necessary treatments, alleviating financial stress for patients.
  • Reduced hospital readmission rates by coordinating effective post-discharge care plans.
  • Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
  • Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.

Residential Counselor

Northern Rivers Family Services
12.2022 - 04.2024
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Provided transportation for clients as needed to appointments or other activities outside the residence.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Responded promptly to any emergency situations that may arise within the residence.
  • Performed regular room checks for cleanliness standards as well as security purposes.
  • Adhered strictly to confidentiality policies regarding client information at all times.

Server/Waiter

Buffalo Wild Wings
06.2021 - 09.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Restaurant Hostess

Buffalo Wild Wings
08.2019 - 05.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Adhered to all safety regulations set forth by the restaurant management team.

Education

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
12.2024

Associate of Arts - Humanities

Hudson Valley Community College
Troy, NY
05.2021

Skills

  • Microsoft Office
  • Statistical software
  • Documentation And Reporting
  • Customer service
  • Flexible And Adaptable
  • Critical Thinking
  • Email And Telephone Etiquette
  • Decision-Making
  • Direct Patient Care
  • Multitasking
  • Interpersonal skills
  • Emergency Response
  • Behavior Monitoring
  • Problem solving
  • Time management
  • Research
  • Active listening
  • Applied Behavior Analysis
  • Behavior Redirection
  • Behavioral Support And Management
  • Trauma informed care
  • Crisis Intervention
  • Case management
  • Patient education and advocacy
  • Organizational skills
  • Multidisciplinary team collaboration
  • Goal setting
  • Scheduling
  • Care planning
  • Quality assurance
  • Database coordination
  • HIPAA compliance
  • Client relationship management
  • Workflow management
  • Patient assessment
  • Discharge planning
  • Treatment Planning
  • Schedule management
  • Remote work proficiency
  • Remote work discipline

Certification

  • CPR/First Aid
  • Therapeutic Crisis Intervention (TCI) Trained
  • Medicinal Administration
  • De-Escalation Training
  • Narcan Administration
  • Suicide Prevention Training
  • Harm Reduction Training

Accomplishments

  • Engagement Champion Award | Northern Rivers Family Services
  • Presidents List | Hudson Valley Community College
  • Deans List | The College of Saint Rose
  • Presidents List | Southern New Hampshire University

Coursework

  • Elementary Statistics
  • Social Statistics
  • English Composition 1 & 2
  • American Literature
  • Sign Language 1
  • Research Methods 1
  • Introduction to Psychology
  • Social Psychology
  • Developmental Psychology
  • Child and Adolescent Development
  • Biology
  • Forensic Psychology
  • Experimental Psychology
  • Cognitive Psychology
  • Introduction to the Criminal Justice System
  • CPR & First Aid
  • Substantive Criminal Law
  • Criminal Behavior
  • Abnormal Psychology
  • Ethical Decision Making and Problem Solving
  • Intro to Quantitative Analysis
  • Introduction to Counseling
  • Addictions and Prevention
  • Sociology
  • Personality Psychology
  • Capstone in Psychology and Social Change
  • Ethics

References

References available upon request.

Timeline

Care Coordinator

Unity House Of Troy
04.2024 - Current

Residential Counselor

Northern Rivers Family Services
12.2022 - 04.2024

Server/Waiter

Buffalo Wild Wings
06.2021 - 09.2022

Restaurant Hostess

Buffalo Wild Wings
08.2019 - 05.2022

Associate of Arts - Humanities

Hudson Valley Community College

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University

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McKenna R. Niedhammer