McKenna Reyna
Summary
- Experienced with patient support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for patient needs. Track record of effective collaboration and resolving patient concerns swiftly and empathetically.
- Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Overview
6
6
years of professional experience
Work History
Virtual Marketing Assistant
Artex Funding
07.2020 - 10.2023
- Managed and maintained a client database for the distribution of physical marketing initiatives.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Patient Advocate
Mid Valley Health Services
05.2017 - 09.2020
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Managed communications with patients, ensuring timely response to medication-based inquiries.
Education
Master of Arts - Psychology
National University
San Diego, CA08-2026
Bachelor of Arts - Psychology
National University
San Diego, CA09-2024
High School Diploma -
Ceres High School
Ceres, CA06-2020
Skills
- Patient Rights
- Proactive Problem Solving
- Organized nature
- Resource Utilization
- Relationship Building
- Organization, prioritizing, and multi-tasking
- Time Management
- Flexible and Adaptable
- Customer Service
- Event Coordination
- Content scheduling
- Document Management
Accomplishments
- Presidential Award for Educational Excellence
- National University Dean's List
- Outstanding Academic Achievement Award
- Scholastic Excellence Award
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Virtual Marketing Assistant
Artex Funding
07.2020 - 10.2023
Patient Advocate
Mid Valley Health Services
05.2017 - 09.2020
Master of Arts - Psychology
National University
Bachelor of Arts - Psychology
National University
High School Diploma -
Ceres High School
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