McKenna Rich

• Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
• Evaluated people on probation to determine best course of rehabilitation.
• Maintained organized offender records and documentation in compliance with department and legal standards.
• Referred felony and misdemeanor offenders to necessary community resources.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Handled daily scheduling tasks and provided administrative support for entire department.

• Conducted witness interviews, gathered details, and secured crime scenes regarding incidents to determine best course of action.
• Responded to emergency calls to ensure public safety.
• Responded and assisted with automobile accidents and rendered first aid for physical injuries.
• Applied discretion when issuing traffic citations and electronic tickets for violations of traffic laws.
• Reviewed and comprehended driving records and educated drivers on how to improve them.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Monitored and supervised crowded public areas and events to mitigate risk and promote safety.
• Provided testimony in court proceedings.
• Participated in continuous firearms proficiency, defensive tactics, and arrest technique training.
• Recorded facts to prepare reports documenting incidents and activities.
• Conducted searches of individuals, vehicles and premises.

• Responded to in-person and telephone requests for information from the general public, state offices, attorneys and other involved parties.
• Stayed up-to-date on state and administrative laws and licensing requirements to complete accurate and efficient job duties.
• Created documents with applicant information and verified data against state database information.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Informed customers by mail or telephone of additional steps needed to obtain licenses.
• Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
• Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.

• Responded to emergency calls to ensure public safety.
• Issued traffic citations and electronic tickets for violations of traffic laws.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Monitored and supervised crowded public areas and events to mitigate risk and promote safety.
• Participated in continuous firearms proficiency, defensive tactics, and arrest technique training.
• Recorded facts to prepare reports documenting incidents and activities.
• Conducted searches of individuals, vehicles and premises.

• Coordinating with the general public, IA state and local law enforcement, members of the county and state highway departments in regard to public safety and prevention of motor vehicle accidents.
  
• Assisting with data collection of travel times, field equipment failures, motor vehicle accidents, and other reports that are provided by the Traffic Operations Center or external agencies.
  
• Create and display messages for the Dynamic Message Signs (DMS) alerting the general public of any incidents involving roadway hazards.
  
• Compose and post construction, obstructions, traffic delay, and incident information on the 511 traveler information system.
  
• Assessing traffic status for upcoming and active special events, construction events, and incident fault status by utilizing CCTV (Closed Circuit Television) cameras, Service Patrol reports, State Patrol reports, and internal systems.
  
• Assist in training new staff members on propriety traffic operations software, policy, and procedures.

Worked as a Cashier, Delivery Coordinator, and Front End Manager. Some of my job duties entailed:

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Controlled store inventory and reviewed cash handling and operations reports.
• Created employee schedules to align coverage with forecasted demands.
• Assisted in recruiting, hiring and training of team members.
• Stocked and replenished sales floor merchandise and organized shelves, racks, and bins.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Assisted customers with prompt and polite support in-person and via telephone.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Scheduled deliveries, monitored progress and communicated updates to customers.
• Managed, transmitted and filed delivery paperwork.
• Consulted with customers about delivery and order preparation requests.
• Inspected and prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
• Worked with vendors to schedule daily pickups and weekly deliveries.