McKenna Robison

Sandstone Primary Care

08.2022 - Current

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Performed various administrative tasks by filing, copying and faxing documents.
Obtained payments from patients and scanned identification and insurance cards.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Scheduled appointments with specialists on behalf of clients.
Received and routed laboratory results to correct clinical staff members.
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Assisted with completion of referral forms and verified data accuracy and completion
Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Responded to patient inquiries to offer timely updates regarding referral status.
Obtained prior authorizations for diagnostic imaging/procedures.
Fielded telephone inquiries on authorization details from plan members and medical staff.
Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Researched denied claims and contacted insurance companies to resolve these issues.