McKenna Shaw

The Gem Studio is a very unique business; we teach silversmithing workshops. We teach how to silversmith and give a very one-of-a-kind experience. I have been with the company since their very start. I worked up to the highest opportunity available within the company, which was being the manager of their most profitable studio. The studio I manage brings in about 2.2 million dollars of revenue a year. Out of the company's 9 locations, my location brings in the most revenue and business.

In this role, I am responsible for keeping the whole studio running smoothly, scheduling over 30 employees, conducting a very detailed inventory weekly, training all new hires, managing commissions, payroll, and timecards. Conducting monthly team meetings, team bonding activities, and most importantly, maintaining a happy and enjoyable work environment for my whole team.

As a silversmith, I am skilled in creating one-of-a-kind, flawless sterling silver pieces of jewelry. I not only create a piece, but also teach customers how to do so in a 3-hour window and give them an amazing experience. This role requires an insane amount of people skill, time management, mastering the art of silversmithing and entertaining a guest to the best of my capability.

• Followed strict compliance guidelines when completing financial transactions for customers.
• Assisted customers with basic technical issues related to digital banking platforms.
• Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Maintained accurate records of all financial transactions.
• Provided assistance to other tellers during peak business hours as needed.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.