McKenna Smith
Nashville,TN
Summary
With over 6 years of experience in the hospitality and customer service industry, I bring a wealth of knowledge and expertise to any role. Additionally, I have gained valuable insights as a Community Health Worker for over a year. My educational background includes a bachelor's degree in Tourism and Hospitality Management, providing me with a strong foundation in this field. Thriving in high-pressure and fast-paced environments, I consistently deliver exceptional results. Interacting with customers is a true passion, and providing outstanding service that leaves a lasting, positive impression on both customers and community members is a source of pride.
Overview
8
8
years of professional experience
Work History
Community Health Worker
Mental Health Cooperative
11.2023 - Current
- Improved access to health care services
- Increased health and screening
- Better understanding between community members and the health and social service system
- Enhanced communication between community members and health providers
- Increased use of health care services
- Improved adherence to health recommendations
- Reduced need for emergency and specialty services
Server
1 Hotels
11.2022 - 09.2023
- Enhanced an upscale dining experience by quickly greeting customers and offering to take an order or check back
- Entered orders into POS system to ensure accuracy
- Confirmed accurate orders and customer satisfaction with food by checking back frequently
- Offered upsell suggestions to customers, including appetizers, beverage upgrades, and dessert ideas
- Cashed out customers at the table so they were able to remain seated to improve their dining experience
Order Processor
Saks fifth avenue distribution center
08.2022 - 11.2022
- Reviewed and verified order information and shipping points to ensure 100% accuracy
- Prepared and processed customer orders
- Received and assigned inventory to destinations within distribution facility
- Trained and developed employees on proper inventory control procedures and ordering processes
Leasing Consultant
Arbor Brook Apartments
08.2021 - 07.2022
- Maintained communication with prospective tenants
- Provided tours of properties, amenities and the surrounding community
- Responded to maintenance requests from tenants
- Resolved tenant complaints in a timely manner
- Established positive relationships with tenants
Server
Mimi's Cafe
10.2019 - 08.2021
- Served patrons with food and beverages in a positive and friendly manner
- Provided information to help food and beverage selections
- Presented ordered choices in a prompt and efficient manner
- Maintained dining ambiance with an enthusiastic attitude
- Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
Server
Marina's on the Square
02.2017 - 03.2019
- Cleaned and prepared the dining area
- Greeted customers and helped them to their seats
- Maintained knowledge of every menu item
- Documented orders accurately
- Delivered beverages and meals on time
- Asked for customer feedback
- Prepared bills and processes payments
Education
Bachelor's degree - Tourism and Hospitality Management
Middle Tennessee State University
Murfreesboro, TN08.2021
Associate's degree - Associate of Arts
Motlow College
Smyrna, TN05.2019
Skills
- POS
- Restaurant Experience
- Culinary Experience
- Microsoft Office
- Serving Experience
- Host/Hostess
- Upselling
- Microsoft Powerpoint
- Cash Handling
- Food Service
- Cooking
- CRM software
- Kitchen Experience
- Pricing
- Organized and detail oriented
- Schedule management
- HIPAA guidelines
- Community-based resources
- Public outreach
- Referral coordination
- Health promotion
- Home visiting
- Healthy living plans
- Social justice advocacy
- Resource advocacy
- Data collection
- Mental health care assistance
- Healthcare advocacy
- Multitasking
- Problem-solving
- Active listening
- Community outreach
- Excellent communication
- Critical thinking
- Conducting home visits
- Relationship building
- Individual and community advocacy
- Social services
- Flexible schedule
- Client and community service
- Group discussions
Timeline
Community Health Worker
Mental Health Cooperative
11.2023 - Current
Server
1 Hotels
11.2022 - 09.2023
Order Processor
Saks fifth avenue distribution center
08.2022 - 11.2022
Leasing Consultant
Arbor Brook Apartments
08.2021 - 07.2022
Server
Mimi's Cafe
10.2019 - 08.2021
Server
Marina's on the Square
02.2017 - 03.2019
Bachelor's degree - Tourism and Hospitality Management
Middle Tennessee State University
Associate's degree - Associate of Arts
Motlow College
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