Mckenna Smith-Walters
Glendale,AZ
Summary
Skilled team player with strong background in stressful environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
I am a Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
3
3
years of professional experience
Work History
BARTENDER
Kasai Scottsdale
10.2023 - Current
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Server
Kabukijapaneserestaurants
08.2023 - 10.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bottle Service
Salt
06.2022 - 08.2023
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele
- Interacted casually with customers, taking drink and bottle orders
- Assembled VIP bottle service kits with garnishes
- Researched potential partnerships with external organizations or vendors offering specialized services or products related to employee development activities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Server
Bar Louie’s
12.2022 - 06.2023
- Communicated customers' menu choices and special requests to kitchen staff
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Monitored tables, offering add-ons and checking on guest satisfaction
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Trained new servers in restaurant procedures and customer service standards
- Suggested daily specials and appetizers to meet upsell targets
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Gained familiarity with menu ingredients and cooking processes to manage customer inquiries
- Used slow periods to restock serving stations and wrap silverware.
Server
Twin Peaks
01.2022 - 12.2022
- Checked on guests multiple times per event to offer excellent customer service
- Maintained station supplies during events to help team members stay on-task
- Engaged guests in friendly conversation and checked on tables to assess refill needs and answer special requests
- Prepared bar garnishes, supplies and glassware prior to open
- Examined identification of guests before serving alcohol to protect the company from liability
- Cleaned up spills and removed trash to maintain the professional appearance of banquet areas
- Empowered staff to meet customer service and revenue goals.
Education
High School Diploma -
Flagstaff High School
Flagstaff, AZ05-2021
Skills
- Maintain systems
- Coordinate supplies
- Teamwork
- Organization
- Motivation
- Problem-solving
- Sales transactions
- Fast Learner
- Product and service knowledge
- Customer service excellence
- Trained in Salesforce
- Promote sales
- Task prioritization
- Suggestive selling
- Order management
- Suggestive Selling
- Menu Memorization
Timeline
BARTENDER
Kasai Scottsdale
10.2023 - Current
Server
Kabukijapaneserestaurants
08.2023 - 10.2023
Server
Bar Louie’s
12.2022 - 06.2023
Bottle Service
Salt
06.2022 - 08.2023
Server
Twin Peaks
01.2022 - 12.2022
High School Diploma -
Flagstaff High School
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